MIA CREWS
Atlanta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
MASTER AT ARMS
UNITED STATES NAVY
09.2019 - 08.2023
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
Customer Care Specialist
Humana
03.2020 - 09.2022
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
Customer Resolution Specialist
ADT Security Systems
02.2018 - 06.2021
- Identified and assessed customer's needs quickly and accurately.
- Completed retention-focused projects from scoping through execution.
- Recorded details of conversations, complaints and actions taken in CRM.
- Collaborated witH other departments teams to resolve customer complaints and drive customer experience.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Arts - Accounting And Business Management
Florida State College At Jacksonville
Jacksonville, FL06.2025
Skills
- Investigative Tools
- Firearms Safety and Handling
- Order Processing
- Strong Analytical and Problem-Solving Skills
- Microsoft Word
- Document and Records Management
Timeline
Customer Care Specialist
Humana
03.2020 - 09.2022
MASTER AT ARMS
UNITED STATES NAVY
09.2019 - 08.2023
Customer Resolution Specialist
ADT Security Systems
02.2018 - 06.2021
Bachelor of Arts - Accounting And Business Management
Florida State College At Jacksonville