Mia Davis
Knoxville,TN
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Eager learner who is open to helping outside of usual job requirements.
Overview
3
3
years of professional experience
Work History
Host
Stock and Barrel
Knoxville , TN
2023.09 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Collaborated with management to develop strategies for optimizing restaurant operations during peak hours.
- Contributed to increased daily sales by upselling promotions, menu items, and special events to guests while waiting for their tables.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Delivered pick-up and curbside orders to guests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Crew Member
Cookout
Knoxville , TN
2023.03 - 2023.04
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Processed orders on POS system and accepted cash and charge payments.
Crew Member
Burger King
Knoxville , TN
2021.06 - 2022.08
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Bearden High School
Knoxville, TN2022-06
Some College (No Degree) - Plant Sciences
The University of Tennessee - Knoxville
Knoxville, TNSkills
- Team Collaboration
- Server Support
- Telephone Reception
- Table Preparation
- Customer-Oriented
- Attention to Detail
- Front of House Experience
- Mobile Order Management
- Waitlist Management
- Table Bussing
- Cleaning and Sanitation
Timeline
Host
Stock and Barrel
2023.09 - Current
Crew Member
Cookout
2023.03 - 2023.04
Crew Member
Burger King
2021.06 - 2022.08
High School Diploma -
Bearden High School
Some College (No Degree) - Plant Sciences
The University of Tennessee - Knoxville
Similar Profiles
Adam CavalieriAdam Cavalieri
Shift Lead Manager at Stock And Barrel Gun ClubShift Lead Manager at Stock And Barrel Gun Club
Lacie FikesLacie Fikes
Customer Service Representative at Lock Stock And BarrelCustomer Service Representative at Lock Stock And Barrel
Kaitlyn PotterKaitlyn Potter
California Buyer and Compliance at Lock Stock And BarrelCalifornia Buyer and Compliance at Lock Stock And Barrel