Mia Davis
Knoxville,TN
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Eager learner who is open to helping outside of usual job requirements.
Overview
3
3
years of professional experience
Work History
Host
Stock and Barrel
Knoxville, TN
09.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Collaborated with management to develop strategies for optimizing restaurant operations during peak hours.
- Contributed to increased daily sales by upselling promotions, menu items, and special events to guests while waiting for their tables.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Delivered pick-up and curbside orders to guests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Crew Member
Cookout
Knoxville, TN
03.2023 - 04.2023
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Processed orders on POS system and accepted cash and charge payments.
Crew Member
Burger King
Knoxville, TN
06.2021 - 08.2022
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Bearden High School
Knoxville, TN06-2022
Some College (No Degree) - Plant Sciences
The University of Tennessee - Knoxville
Knoxville, TNSkills
- Team Collaboration
- Server Support
- Telephone Reception
- Table Preparation
- Customer-Oriented
- Attention to Detail
- Front of House Experience
- Mobile Order Management
- Waitlist Management
- Table Bussing
- Cleaning and Sanitation
Timeline
Host
Stock and Barrel
09.2023 - Current
Crew Member
Cookout
03.2023 - 04.2023
Crew Member
Burger King
06.2021 - 08.2022
High School Diploma -
Bearden High School
Some College (No Degree) - Plant Sciences
The University of Tennessee - Knoxville
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