Culinary Director
Mia Davis
Ruth Chris
High Point,NC
11
years of professional experience
1
Certification
Results-driven Food Service Manager skilled in kitchen operations, staff training, and food safety compliance. Demonstrates expertise in enhancing service standards and achieving high customer satisfaction. Experienced in managing budgets and inventory to optimize efficiency and profitability. Committed to fostering a collaborative team environment and maintaining top food quality and safety standards.
Work History
Culinary Director
4 Years 5 Months- Directed Ruth's Chris culinary operations, aligning service with fine dining standards.
- Coordinated menu development, applying seasonal ingredients and signature steakhouse recipes.
- Supervised kitchen staff, coaching prep, plating, and line execution.
- Trained chefs and cooks on Ruth's Chris procedures and presentation standards.
- Enforced food safety, sanitation, and compliance across all back-of-house stations.
- Managed inventory controls, ordering, and vendor communication for kitchen supplies.
- Monitored kitchen operations including meal preparation times, portion sizes, temperature control points, recipe adherence, plate presentation, garnishing techniques.
- Collaborated with management on guest satisfaction, banquet execution, and kitchen performance.
- Coordinated catering services for special events such as weddings or corporate functions.
- Implemented strategies to reduce waste levels within the kitchen environment by reusing ingredients whenever possible.
Customer Service Representative
6 Years 8 Months- Assisted solar customers with billing, service, and account questions for Amp Smart.
- Answered customer inquiries and provided accurate information regarding products and services.
- Explained Amp Smart service plans and account details to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced customer satisfaction by addressing issues with expert knowledge and friendly service, leading to positive customer experiences.
- Resolved billing disputes by applying company policies and analyzing account history to achieve satisfactory outcomes.
- Escalated complex issues to supervisors and technical support staff for resolution.
- Maintained accurate customer files and completed daily support tasks.
- Guided customers through product selection and ordering processes to enhance their experience. in product selection, ordering, billing, returns, exchanges, and technical support to ensure seamless service and satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
General Manager
10 Years- Coordinated crew schedules and staffing needs to ensure optimal coverage during peak service times.
- Trained crew members on kitchen procedures, drive-thru service, and guest care.
- Resolved guest concerns and supported positive customer service interactions.
- Developed team-building activities that fostered collaboration among departments, enhancing workplace morale.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored inventory ordering and stock levels for food supplies and equipment.
- Analyzed monthly sales data to produce reports that informed business development strategies.
Shipping and Receiving Clerk
7 Years 7 Months- Verified inbound shipments against FedEx manifests and packing slips
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Inspected freight for damage, shortages, and labeling errors
- Scanned packages using FedEx handhelds and barcode systems
- Loaded and unloaded trailers at dock doors
- Processed outbound shipments, including packing and labeling products for delivery.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
Education
Master of Arts - Business Administration
High School Diploma
Skills
Menu development
Food safety compliance
Kitchen operations
Staff training
Customer service
Quality assurance
Cost control
Team leadership
Conflict resolution
Kitchen management
Barcode scanning
Tracking systems
Shipment processing
Dock operations
Warehouse safety
Problem solving
Food safety standards
Billing dispute resolution
Service appointment scheduling
Customer relationship management
Call center operations
Data entry
Order processing
Account record management
Attention to detail
Team collaboration
Order fulfillment
Product knowledge
POS systems expert
Documentation
Food safety
Clear communication
Certification
- Serv Safe
Timeline
Culinary Director
Ruth Chris
06.2022 - CurrentRead More
Customer Service Representative
Amp Smart
02.2020 - 10.2026Read More
Shipping and Receiving Clerk
FedEx
04.2018 - 11.2025Read More
General Manager
McDonald's
01.2016 - 01.2026Read More
Penn Foster Career School
Master of Arts from Business Administration
Read More
T.Wingate Andrews
High School Diploma
Read More