Mia Delapara
North Port,FL
Summary
Diligent Customer Service professional with solid background as a Pharmacy technician and Patient Registrar. Demonstrated ability to assist pharmacists in preparing medications and managing inventory efficiently. Proven track record of maintaining precise records and ensuring compliance with regulations.
Overview
3
3
years of professional experience
Work History
Patient Registration Representative
Sarasota Memorial Hospital
06.2024 - 11.2024
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
Pharmacy Technician
CVS Pharmacy
12.2022 - 04.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Service Porter
Kia Motors
06.2021 - 03.2022
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Assisted in reducing vehicle maintenance times with timely delivery of parts and tools to technicians.
- Assisted in maintaining a positive online presence for the dealership by responding to customer inquiries and addressing feedback in a timely, professional manner.
Education
Associate of Science - Nursing
Galen College of Nursing
Sarasota, FL05-2026
Skills
- Payment Collection
- Insurance Verification
- Patient confidentiality
- Eligibility Determination
- Professionalism and Ethics
- Appointment Scheduling
- Data entry proficiency
- HIPAA Compliance
- Time Management
- Clerical Support
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Medication dispensing
- Prescription filling
- HIPAA
- Labeling accuracy
- Stocking shelves
- Processing payments
Professional references
Kayla Brooks
(941) 875-6255
Deanndra Swearing
(305) 496-9633
Jina Noel
(941) 237-6369
Timeline
Patient Registration Representative
Sarasota Memorial Hospital
06.2024 - 11.2024
Pharmacy Technician
CVS Pharmacy
12.2022 - 04.2024
Service Porter
Kia Motors
06.2021 - 03.2022
Associate of Science - Nursing
Galen College of Nursing