Mia Delgado
Converse
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Effective at working in fast-paced grocery and general merchandise environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Performance-driven Sales representative with stellar record of proactive, well-organized sales leader. Successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator, and problem-solver.
Overview
6
6
years of professional experience
Work History
Sales Representative
Frito lay
San Antonio
12.2024 - Current
- Managed inventory levels to ensure product availability for customer needs.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated delivery vehicles to transport packages safely and efficiently.
- Ensured accurate completion of all paperwork associated with deliveries.
Team Lead Merchandiser
Frito Lay
San Antonio
11.2023 - 12.2024
- Led team in merchandising strategies to enhance product visibility and appeal.
- Coordinated product placement based on seasonal trends and customer preferences.
- Trained new team members on merchandising standards and protocols.
- Developed detailed reports on the performance of various product lines within each store location.
- Ensured compliance with all applicable laws, regulations, policies, procedures, and standards of conduct.
- Managed a team of Merchandisers responsible for executing daily tasks at assigned stores.
- Developed and maintained relationships with store personnel to ensure accurate product placement and execution of merchandising strategies.
- Supported training sessions for new employees on processes and tools used within projects.
Merchandiser
Frito Lay
San Antonio
03.2023 - 11.2023
- Organized product displays to enhance visual appeal and attract customer attention.
- Monitored inventory levels to ensure product availability on shelves.
- Collaborated with team members to execute promotional setups and seasonal displays.
- Analyzed sales trends to recommend product placement adjustments for optimization.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Communicated and coordinated planogram execution with store management.
Overnight Stocker
Walmart Inc.
Converse
09.2021 - 02.2023
- Operated equipment such as pallet jacks and top-stock carts
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Followed orders precisely for correct items, sizes and quantities.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
- Maintained neat, organized stockroom free of hazards.
- Supervised and trained new staff in performing census.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Cashier
Walmart Inc.
Converse
11.2020 - 09.2021
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Addressed customer needs and provided tailored product recommendations, enhancing customer satisfaction and driving sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked flexible schedule and extra shifts to meet business needs.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Resolved escalated customer disputes using strategic actions like discounts, improving customer retention.
- Led opening and closing procedures, ensuring accurate cash control and vault monitoring for financial integrity.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Karen Wagner High School
San Antonio, TXSkills
- Sales Training
- Customer Service and Assistance
- Client Engagement
- Retail Merchandising
- Stockroom Management
- Stocking and Replenishing
- Cash Counting/ handling Machine Operations
- Customer relationship management
- Training and onboarding
- Team leadership
- Complex Problem-Solving
- Exceptional time management
- Verbal comprehension
References
George Moya - Pepsico Frito-Lay.
District Manager.
Phone number: (210) 318-0534
Email: george.moya@pepsico.com
Inez Martinez - Pepsico Frito-Lay.
District Leader.
Phone Number: (210) 355-9295
Email: Inez.Martinez@pepsico.com
Accomplishments
In December of 2021 i was giving employee of the month for my wide range of knowledge and eagerness of learning more of the business.
During my two years in Frito Lay I have received the opportunity of being promoted twice. Given Rookie of the year within my first year involved with the company. Showing my dedication and willingness of change alone with widening my skillset and knowledge.
Timeline
Sales Representative
Frito lay
12.2024 - Current
Team Lead Merchandiser
Frito Lay
11.2023 - 12.2024
Merchandiser
Frito Lay
03.2023 - 11.2023
Overnight Stocker
Walmart Inc.
09.2021 - 02.2023
Cashier
Walmart Inc.
11.2020 - 09.2021
High School Diploma -
Karen Wagner High School