Mia Delgado
The Glenview at Pelican Bay
NAPLES,FL
2
Languages
1
Certification
5
years of professional experience
Experienced lead server with strengths in team leadership, customer service, and problem-solving. Skilled in training staff, coordinating busy dining rooms, and creating smooth, welcoming guest experiences.
Work History
Lead Server
4 Years 6 Months- Coordinated table assignments, meal pacing, and guest flow during high-volume service periods.
- Supervised dining room service to ensure timely meal delivery and consistent resident satisfaction.
- Trained servers on hospitality standards, order accuracy, and compassionate resident interaction.
- Verified special diet requests and allergy accommodations with kitchen staff.
- Resolved resident dining concerns promptly while maintaining professional service standards.
- Inspected service areas for cleanliness, proper setup, and readiness before meals.
- Supported team communication between front-of-house staff and culinary staff to improve workflow.
- Reinforced menu knowledge and service procedures to maintain consistent dining experiences.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of the service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Answered customers' questions, recommended items, and recorded order information.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Receptionist
5 Months- Greeted clients, verified appointments, and coordinated visitor flow in a luxury showroom environment.
- Greeted clients, verified appointments, and coordinated visitor flow in a luxury showroom environment.
- Scheduled service and sales appointments, ensuring accurate calendar updates and timely follow-up.
- Processed incoming mail, deliveries, and correspondence while maintaining organized office records.
- Supported sales and service teams with customer check-ins, message handling, and clerical coordination.
- Maintained reception area presentation, reinforcing polished client experience and dealership standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma
Skills
Training development
Team leadership
Team coordination
Customer service
Conflict resolution
Critical thinking
Relationship building
Friendly demeanor
Certification
- CPR Training
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Receptionist
Naples Luxury Imports
10.2024 - 03.2025Read More
Lead Server
The Glenview at Pelican Bay
04.2022 - CurrentRead More
Aubrey Roger's High School
High School Diploma
Read More