ATHENA TERRY
Dharmaland Inc.
Watsonville,CA
6
years of professional experience
Motivated student skilled in time management and problem-solving within collaborative settings. Demonstrates reliability and adaptability while effectively acquiring and applying new skills. Focused on leveraging strengths to achieve educational and career objectives and enhance team dynamics.
Work History
Lead Server
4 Years- Provided exceptional customer service, ensuring positive dining experiences for all guests
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed structured training initiatives for new hires, emphasizing menu details and service protocols to enhance service quality and consistency.
- Executed cash register operations, ensuring accurate payment handling and contributing to smooth front-of-house operations.
- Managed conflict resolution to enhance customer satisfaction and team dynamics.
Cashier/Barista
2 Years 7 Months- Managed customer interactions, providing timely responses to inquiries and effectively addressing concerns.
- Processed debit cards and performed cash transactions with accuracy and precision.
- Maintained composure and organization during rush hours to efficiently serve multiple customers.
- Ensured cleanliness and adherence to sanitation standards while preparing hot and cold drinks.
Juice Barista/Cashier
4 Months- Prepared smoothies, fresh juice, coffee, acai bowls, wraps, salads and toasts within the promised time frame.
- Demonstrated expertise in menu items, recipes, ingredients, and allergens to enhance customer experience.
- Processed payments efficiently and accurately using POS register system to ensure smooth transactions.
- Resolved customer complaints and inquiries with a friendly approach, fostering positive customer relationships.
Education
Bachelor of Arts - Sociology
Associate of Arts - Sociology
- 3.8 GPA
- magna cum laude graduate
- The Frances Marie Morrow Art Endowed Scholarship Scholarship Recipient
High School
Skills
Customer service
Financial Transactions
Sanitation Practices
Organization
Leadership
Team management
Collaborating
Problem-solving
Training development
Timeline
Lead Server
Dharmaland Inc.
08.2022 - 08.2026Read More
Cashier/Barista
Marini's Candies
05.2021 - 12.2023Read More
Juice Barista/Cashier
Clean Juice
01.2021 - 05.2021Read More
University of California, Los Angeles
Bachelor of Arts from Sociology
Read More
Cabrillo College
Associate of Arts from Sociology
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Aptos High School
High School
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