Mia Dieguez
Watsonville,CA
Summary
Motivated and detail-oriented IT student with a strong passion for technology and problem-solving. Currently pursuing an Associate of Science in Information Technology, complemented by hands-on experience as an IT intern. Skilled in troubleshooting, hardware installation, and cybersecurity fundamentals. Adept at teamwork, adaptability, and leadership, with a background in event coordination and customer service. Seeking an opportunity to apply technical knowledge, develop practical skills, and contribute to a dynamic IT team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banquet Captain
Jardines De San Juan Bautista
03.2019 - Current
- Led event logistics and floor management, ensuring smooth coordination between kitchen and service staff, resulting in an improvement in service efficiency.
- Provided exceptional guest service, addressing requests and resolving complaints, leading to increased customer satisfaction and repeat business.
- Trained and supervised new staff, enhancing team performance.
- Managed event setup and breakdown, optimizing workflow to reduce turnaround time between events.
Intern
Cabrillo IT
02.2025 - 05.2025
- Provided technical support and troubleshooting for students and faculty, reducing IT ticket resolution time by 25%.
- Ensured compliance with safety procedures and IT security protocols, contributing to a secure and stable computing environment.
- Maintained records and documentation for IT operations, enhancing workflow organization and reducing data retrieval time.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Assisted in development of user manuals and training materials, providing insight for an entry level position
Event Coordinator Assistant
Jardines De San Juan Bautista
07.2022 - 10.2022
- Organized and maintained event records, ensuring 100% accuracy in scheduling and documentation.
- Streamlined appointment scheduling and payment processing, reducing administrative errors and improving client satisfaction.
- Assisted in event planning and execution, contributing to successful events that met client expectations.
Education
Associates in Science - Information Technology
Cabrillo College
Aptos, CA06.2026
IT Institute -
Cabrillo College
Aptos, CA04.2024
Skills
- Communication
- Teamwork
- Adaptability
- Attention to detail
- Leadership
- Flexibility
- Troubleshooting
- Hardware removal, instillation, and upgrade
- Safety procedures
Certification
Digital Badge, Cisco Systems - Introduction to Cyber Security
Timeline
Intern
Cabrillo IT
02.2025 - 05.2025
Event Coordinator Assistant
Jardines De San Juan Bautista
07.2022 - 10.2022
Banquet Captain
Jardines De San Juan Bautista
03.2019 - Current
IT Institute -
Cabrillo College
Associates in Science - Information Technology
Cabrillo College
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