Mia E Dole
Greenlawn,USA
Summary
Achieved high levels of customer satisfaction through effective management of staff training and development. Enhanced team performance by implementing strategic organizational practices. Drove operational excellence as a proactive floor leader with a focus on results.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Club Pilates
Huntington, NY
01.2025 - 01.2025
- Facilitated daily studio operations by assisting general manager in oversight activities.
- Oversaw studio operations to ensure compliance with brand and safety standards during opening and closing procedures.
- Oversaw maintenance of a clean, organized, and welcoming studio environment.
- Implemented and enforced Club Pilates policies, procedures, and brand standards.
- Assumed managerial responsibilities during GM's absence.
- Addressed member concerns and escalated issues to ensure timely resolution.
- Assisted in hiring, onboarding, and training front desk staff and sales associates.
- Facilitated scheduling, time-keeping, and shift coverage management.
- Trained staff on effective sales techniques, customer service excellence, and studio procedures.
- Evaluated staff performance and delivered constructive feedback.
- Promoted accountability, professionalism, and a positive workplace culture.
- Facilitated communication and scheduling coordination for instructors.
- Spearheaded initiatives to drive membership sales upgrades and renewals.
- Facilitated achievement of monthly sales goals and KPIs through strategic support.
- Drove sales initiatives and secured bookings for introductory classes through exemplary leadership.
- Assisted in tracking leads, managing trial processes, and addressing freezes and cancellations.
- Executed promotional strategies for retail sales class packs and special offers.
- Monitored conversion rates and executed local marketing initiatives.
- Provided exceptional customer service to enhance member satisfaction and retention.
- Facilitated seamless onboarding processes for new members and introduced participants to organizational culture.
- Resolved member feedback concerns and cancellations with professionalism and efficiency.
- Implemented retention strategies to enhance customer loyalty.
- Cultivated robust relationships with members to foster a supportive community environment.
- Oversaw management of class schedules and coordinated substitutions.
- Oversaw class coverage to ensure compliance with capacity limits.
- Oversaw monitoring of waitlists, no-shows, and late cancellations to optimize scheduling efficiency.
- Facilitated communication of schedule updates to members and staff.
- Utilized club pilates software to support scheduling and client management. Assisted in maintaining accurate records of member attendance and class participation. Provided technical support to team members using software tools.
- Oversaw membership management processes to enhance member engagement and retention.
- Assisted in monitoring sales performance and tracking progress towards targets. Supported team members in maintaining accurate sales records. Contributed to the organization of sales data for reporting purposes.
- Assisted in gathering and analyzing data to support decision-making processes. Helped create reports that summarize findings for team review. Contributed to the development of analytics tools to enhance data interpretation.
- Facilitated the preparation and distribution of daily, weekly, and monthly reports.
- Processed payments, issued refunds, and updated account information efficiently. Managed account freezes and resolved customer inquiries promptly. Supported financial transactions to ensure smooth operations.
- Ensured accuracy and integrity of records and documentation management.
- Spearheaded local marketing initiatives and organized community events.
- Facilitated social media engagement and studio promotion initiatives.
- Cultivated strategic partnerships with local businesses to enhance community engagement.
- Executed corporate promotions and national campaigns to enhance brand visibility.
- Enforced compliance with health, safety, and cleanliness standards.
- Sustained comprehensive knowledge of emergency procedures to ensure safety compliance.
- Implemented and monitored adherence to company policies on conduct, safety, and attendance.
- Supported GM in monitoring revenue, attendance, and retention metrics.
- Analyzed workflows to identify and implement operational efficiency improvements.
- Facilitated goal-setting and action planning processes to enhance team performance.
- Spearheaded initiatives to enhance studio performance and elevate member satisfaction.
Client Advisor
Louis Vuitton
Huntington Station, NY
05.2015 - 09.2017
- Greeting every client and providing excellent client experience.
- Advising clients across the brand in all product categories
- Engage with client to develop long term relationships leveraging different clienteling tools.
- Established a client-centric mindset to ensure the highest level of luxury client experience.
- Demonstrated superb sale leadership in respect to building my personal client profiles.
- World class customer service skills and strive to exceed customer exceptions.that has been measured through client voice.
- Handled client repair request, manage and ensure quality issue are properly detailed.
- Learned and mastered the brand product knowledge.
- Drive and achieved individual and team objectives.
- Participating in all activities contributing to the overall objective of the store.
- Met and exceed sales goals for the year.
- Met personal goals through the use of daily clienteling.
- Use computers for various applications, such as my product request, POS, RMS, my repairs and quality repair.
- Processed in store repairs.
- Processed shipment.
- Trained and assisted new staff with computer usage.
- Conduct searches to find needed information, using such sources as the Intranet.
- Performed opening and closing procedures with included, daily product counts, opening cash register and RMS, printed daily shipment list.
Floor Leader
Lush Fresh Handmade Cosmetics
Huntington Station, NY
11.2012 - 02.2016
- Develop and educate staff in areas such as, company history, ethical buying, visual standard, customer experience and product knowledge.
- Develop staff in areas of strength and opportunity, by setting up daily mini smart plans and achievable goals.
- Following up with staff to ensure success mini smart plans.
- Training and coaching staff with the use of several tool such as, role playing, ingredient list, customer experience reports, the hive, retail detail and store reports.
- Actively look for opportunities to drive additional sales and traffic.
- Engage with staff and customers to enhance the client experience and transaction
- Ensure store practice and procedures support a positive customer experience.
- Maintains welcoming fun, engaging, energetic yet professional store environment that adheres to all HR policies and laws
- Helicoptering sales floor to ensure that staff is readily available to assist customers needs.
- Responsible for opening and closing procedures such as, daily dirt, chat in and chat out, business drivers, store goals and sales results.
- Develop loss prevention awareness among all staff
- Evaluates store operations for opportunities to enhance efficiency, productivity and profitability.
- Created schedule to support an engaging customer service environment.
- Prepared new hire and holiday hire paperwork.
- Organized and led in store events such as, culture hours, holiday trainings and private parties.
- Trained and coached staff on the execution of new window displays and campaign tables.
- Organized and followed up with staff on how to drive business through new campaign merchandizing.
- Support store to consistently meet payroll.
- Audit store cleanliness and visual standards.
- Actively look for replenishment opportunities through restocking .
- Support store merchandising to reflect currant campaign, brand initiatives and customer needs.
- Support management team to make merchandise move based on product movement list and customer feedback to drive traffic.
Education
Certified Post-Mortem Makeup Artist - Post-Mortem Makeup
Northport Wilson Tech
Northport, NY04.2012
Licensed Real Estate Agent - Real Estate
Dix Hills Wilson Tech
Dix Hills, NY11.2006
Certified Makeup Artist - Makeup Artistry
Dix Hills Wilson Tech
Dix Hills, NY12.2002
Skills
- Created and maintained a supportive workplace culture to enhance collaboration and productivity
- Designed and executed active learning initiatives aimed at fostering critical thinking and teamwork skills in participants
- Applied analytical reasoning to assess data and facilitate decisions that enhance project outcomes
- Streamlined resource allocation to support successful project implementation
- Employed social perceptiveness to facilitate teamwork and strengthen communication among team members
- Promoted effective teamwork by employing active listening techniques to appreciate varied viewpoints
- Oversaw project execution with a focus on accuracy and precision to improve overall quality
Timeline
Assistant General Manager
Club Pilates
01.2025 - 01.2025
Client Advisor
Louis Vuitton
05.2015 - 09.2017
Floor Leader
Lush Fresh Handmade Cosmetics
11.2012 - 02.2016
Certified Post-Mortem Makeup Artist - Post-Mortem Makeup
Northport Wilson Tech
Licensed Real Estate Agent - Real Estate
Dix Hills Wilson Tech
Certified Makeup Artist - Makeup Artistry
Dix Hills Wilson Tech