Mia Dorton
Tuscaloosa,AL
Overview
5
5
years of professional experience
Work History
Senior Student Representative
Hillside Commons
Tuscaloosa, AL
11.2023 - 08.2025
- Selected for the Senior Student Representative role after nine months due to strong performance; later promoted to full-time Senior Leasing Consultant, supporting Assistant Community Manager and Leasing Manager functions
- Played a key role in day-to-day property operations, supporting leasing, resident relations, reporting, and administrative functions typically handled by an Assistant Community Manager
- Highly experienced in the unit turn process, including walking units, documenting damages, photographing move-outs, and coordinating make-ready readiness
- Assisted with training, mentoring, and onboarding on-site leasing staff, reinforcing leasing standards, fair housing practices, and customer service expectations
- Actively managed tenant delinquency follow-ups, resident communications, and preparation of delinquency, aging, and occupancy reports
- Executed daily and weekly leasing, traffic, occupancy, and delinquency reports to support management decision-making
- Demonstrated strong proficiency in resident ledgers, charges, and billing explanations, confidently resolving resident questions and discrepancies
- Knowledgeable in all phases of leasing and tenant retention, including tours, applications, lease execution, renewals, transfers, and move-outs
- Successfully planned and executed resident events, marketing initiatives, and social media calendars, driving engagement, renewals, and prospect traffic
- Maintained a high level of professionalism in resident and prospect relations, handling escalations and sensitive situations effectively
- Led and motivated the on-site leasing team to achieve a 100% pre-leased rate within three months of opening season, making the property the first in the market to reach this milestone
- Supported operational systems including key control, charge coding, gate systems, and lease compliance while maintaining a strong renewal performance
Resident Aide and CNA
Taylorville Estates
Taylorville, IL
05.2021 - 08.2023
- Developed strong work ethic through long shifts and meaningful relationships with residents
- Improved communication skills by learning and adapting to residents' behaviors
- Maintained attention to detail to improve quality of care and work environment
- Provided care during the COVID-19 pandemic, demonstrating reliability and professionalism
Child Care Provider
Coash Household
Blue Mound, IL
08.2020 - 08.2023
- Provided daily care for children ages three and five
- Assisted with scheduling, transportation, and activity planning
- Ensured safety and completion of daily tasks
Barista and Confectioner
LP Coffee and Creamery
Taylorville, IL
11.2020 - 02.2021
- Worked drive-through and register, developing strong customer service skills
- Took food and drink orders and prepared them efficiently
- Recognized as Employee of the Month (December 2020)
Education
Bachelor of Biology - Biology, Psychology, Pre-Medical
The University of Alabama
Tuscaloosa, AL12.2026
Skills
- Strong time management
- Initiative
- Ability to organize and lead others
- Independence in scheduling
- Task management
- Personal accountability
- Persistence
- Enthusiasm for continued education
- Data analysis
- Reporting
- Public speaking
- Relationship-building
- Event planning
- Fundraiser coordination
- Training
- Mentoring
- Clear communication
Timeline
Senior Student Representative
Hillside Commons
11.2023 - 08.2025
Resident Aide and CNA
Taylorville Estates
05.2021 - 08.2023
Barista and Confectioner
LP Coffee and Creamery
11.2020 - 02.2021
Child Care Provider
Coash Household
08.2020 - 08.2023
Bachelor of Biology - Biology, Psychology, Pre-Medical
The University of Alabama