MIA ELLIOTT
Herriman,UT
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teacher
Cadence Academy
11.2022 - 07.2024
- Instilled school values to nurture well-rounded students
- Communicated with parents on students' academic progress, behavior and challenges to learning
- Planned lessons to meet learning needs of groups and individuals
- Maintained bright, organized and well-kept classroom
- Attended regular teacher training to continue professional development
- Facilitated lively classroom discussions while serving as mediator.
Server
Zoners
05.2021 - 09.2022
- Kept food service and preparation areas clean and neat
- Delivered food and beverages promptly to customers
- Restocked service stations to maximize availability
- Assigned and arranged tables for large groups
- Reconciled cash tills from dining sales as part of closing duties
- Trained new servers in company policies, guest service standards and best practices
- Followed safety, sanitization and food handling guidelines
- Entered orders into computer system to coordinate with kitchen staff
- Communicated professionally with customers, colleagues and supervisors
- Demonstrated hospitality and customer service while greeting tables.
Quality Control Inspector
Hankook
01.2018 - 04.2021
- Created quality control plans based on project-specific technical documentation and requirements
- Established quality control procedures based on industry best practices and customer requirements
- Defined and documented acceptance, rejection and rework requirements
- Interpreted blueprints and engineering documents to determine quality requirements
- Conducted tests on materials and products to ensure compliance with industry regulations
- Observed safety protocols and implemented precautionary procedures to correct problems.
Web Chat Agent
Afni
10.2016 - 03.2018
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Set up customer accounts in system and updated details to reflect current information
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software
- Created and entered enrollment applications for new consumers in company database.
Education
Skills
- Curriculum Implementation
- Group Instruction
- Student Engagement
- Classroom Instruction
- Small Group Instruction
- Guest Engagement
- Team member support
- Exceptional Customer Service
- Product Inspection
- Attention to Detail
- Blood collection techniques
- Venipuncture
- Patient preparation
- Specimen labeling procedures
- Order of draw
Certification
- PT - Phlebotomy Technician
Timeline
Teacher
Cadence Academy
11.2022 - 07.2024
Server
Zoners
05.2021 - 09.2022
Quality Control Inspector
Hankook
01.2018 - 04.2021
Web Chat Agent
Afni
10.2016 - 03.2018