Mia Estrella
Helotes,TX
Summary
Motivated to become a Dynamic Server with proven productivity and efficiency, committed to delivering exceptional customer service at Flix Brewhouse. Proficient in inventory management and maintaining high standards of food and beverage quality control. Known for strong leadership and effective time management skills that smooths daily operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
La Cantera Resort & Spa
San Antonio, Texas
10.2024 - Current
- Kept environment clean by sanitizing counters, sweeping floors, and replenishing supplies.
- Regularly clean work environment to uphold organization and hygiene standards.
- Expertly created and served diverse specialty coffee drinks like lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Learned beverage orders for frequent visitors.
- Mitigated customer issues regarding the resort and its surroundings.
- Followed health, safety and sanitation guidelines to pass state inspections.
Shift Leader
Turkish Delights Coffee House
San Antonio, Texas
07.2024 - 08.2024
- Collaborated and introduced new ideas.
- Kind to customers and staff.
- Prepared their specialty: Turkish coffee.
- Maintained a clean environment for customers and staff.
- Operated register transactions each day
- Greeted and communicated with customers to take dessert beverage orders and offer recommendations based on taste preferences.
Shift Leader
PJs Coffee of New Orleans
San Antonio, Texas
08.2022 - 06.2024
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Managed daily register transactions and closed the register post-shift.
- Maintained accurate records of daily transactions, including cash register operations, sales, and inventory levels.
- Ordered supplies, equipment, and ingredients as needed.
- Demonstrated exceptional customer service skills, professionally resolving customer complaints.
- Ensured that all beverages were prepared according to recipes, and presented attractively.
- Performed regular maintenance on coffee machines, grinders, espresso makers, and other related equipment.
- Provided coaching and feedback to staff members regarding performance expectations.
Education
Associates of Science - Nursing
Northwest Vista Community College
San Antonio, TX12-2027
Skills
- Reliable and flexible schedule
- Positive attitude
- Inventory counts
- Goal setting and tracking
- Cash handling
- Safety processes and procedures
- Sales expertise
- Problem solving
- Motivational leadership
- Clear verbal and written communication
Certification
TABC & Food Handlers Certificate
CPR/First aid certification
References
Nia Hinkle
Languages
English
Full Professional
Spanish
Professional
Interests
- Traveling
- Running/Soccer
- Philosophy
- Art
- Music
- Journaling
Timeline
Barista
La Cantera Resort & Spa
10.2024 - Current
Shift Leader
Turkish Delights Coffee House
07.2024 - 08.2024
Shift Leader
PJs Coffee of New Orleans
08.2022 - 06.2024
Associates of Science - Nursing
Northwest Vista Community College
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