Mia Fernandez
Mesa,AZ
Summary
Dynamic and customer-focused professional with a proven track record at BKD's Backyard Grill, excelling in high-volume dining environments. Expert in enhancing guest experiences and increasing sales through exceptional service and upselling techniques. Demonstrates a strong work ethic and exceptional customer service skills, fostering positive dining experiences and efficient cash handling.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Bartender
BKD's Backyard Grill
05.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Hole 9 Yards
01.2024 - 07.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Barista
Starbucks
04.2021 - 05.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- High volume dining
Certification
- ServSafe Food Handler's Certification
- Arizona Driver's License
Timeline
Server/Bartender
BKD's Backyard Grill
05.2024 - Current
Server
Hole 9 Yards
01.2024 - 07.2024
Barista
Starbucks
04.2021 - 05.2023
- ServSafe Food Handler's Certification
- Arizona Driver's License
High School Diploma -
Red Mountain High School
Similar Profiles
Antoine CollinsAntoine Collins
Master Cook at Backyard Grill and BarMaster Cook at Backyard Grill and Bar
KARISMA DEANKARISMA DEAN
CASHIER/WAITRESS at Backyard GrillCASHIER/WAITRESS at Backyard Grill
April FoukeApril Fouke
Restaurant Server at Backyard Grill and BarRestaurant Server at Backyard Grill and Bar