Mia Ferrell
College Station,TX
Summary
Dedicated server with a strong work ethic and exceptional customer service skills. Experienced in POS operation and effective communication, consistently enhancing guest satisfaction through prompt complaint resolution and upselling.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sever
Chilis's Bar and Grill
Lakeway, Texas
06.2022 - Current
- Took accurate orders and communicated effectively with kitchen staff.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with team members to streamline restaurant operations.
- Assisted in training new staff on restaurant procedures and service standards.
- Resolved customer complaints promptly, improving guest satisfaction.
- Prepared drink orders and served them according to company specifications.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to boost sales.
- Delivered food orders promptly and courteously.
Sever
Chilis Bar & Grill
College Station, Texas
08.2025 - 12.2025
- Delivered exceptional customer service in high-pressure dining environment, enhancing guest satisfaction.
- Welcomed customers, addressed inquiries, and suggested specials, contributing to increased sales.
- Clarified menu options for guests, provided tailored recommendations, and efficiently processed food and beverage orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness and organization of dining area.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted guests and provided menus.
- Refilled service areas with necessary supplies during quieter times.
Education
Associate of Science - Communications
Texas A&M University
College Station, TX05-2028
Skills
- POS operation
- Menu memorization
- Customer service
- Customer upselling
- Table bussing
- Server training
- Effective communication
- Relationship management
- Professional appearance
- Memory retention
- Strong work ethic
Certification
- Texas Alcoholic Beverage Commission Certificate
- Texas Hood Handler Certificate
Timeline
Sever
Chilis Bar & Grill
08.2025 - 12.2025
Sever
Chilis's Bar and Grill
06.2022 - Current
Associate of Science - Communications
Texas A&M University