Summary
Overview
Work History
Education
Skills
Timeline
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Mia Festoso

Boulder,CO

Summary

Experienced food industry worker with exceptional knowledge of best-in-class customer service protocols learned from working at one of the busiest restaurants in the downtown Denver area. Personable and proactive worker with a history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with co-workers to uphold high standards of service. Extremely good with time management, cooperation, and a very quick learner.

Overview

4
4
years of professional experience

Work History

Hostess/Food Runner

North Italia Restaurant
Denver, CO
06.2021 - Current
  • Took reservations and to-go orders by phone answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
  • Cooperated with management, kitchen employees, and servers to maintain the functioning of the restaurant.
  • Worked with front-of-house staff to move tables and adjust the seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Tennis Coach

Rocky Mountain Tennis Association
Centennial, CO
04.2020 - 09.2020
  • Explained and demonstrated basic tennis techniques to team members.
  • Challenged athletes by consistently using positive reinforcement and gentle criticism.
  • Maintained equipment, facilities, and inventory to avoid accidents, mishaps, and damage.
  • Promoted a positive environment for all athletes, which helped to diminish stress and increase enthusiasm.
  • Implemented exercise programs and training strategies to bolster individual and team performance.

Lifeguard

Perfect Pools Colorado
Centennial, CO
05.2018 - 09.2020
  • Monitored the safety of guests in and around the swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Completed basic maintenance and repairs to keep pools functioning properly.

Education

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

University of Colorado At Boulder
Boulder, CO
05.2025

Skills

  • Dining Reservations
  • Multi-Line Telephone Systems
  • Extremely proficient in Excel, Microsoft Word, and Powerpoint
  • Team Player
  • Dining Crew Workflow Optimization
  • High-Volume Dining
  • Time Management
  • Phone Inquiries
  • Restaurant Operation

Timeline

Hostess/Food Runner

North Italia Restaurant
06.2021 - Current

Tennis Coach

Rocky Mountain Tennis Association
04.2020 - 09.2020

Lifeguard

Perfect Pools Colorado
05.2018 - 09.2020

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

University of Colorado At Boulder

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Mia Festoso