Mia Franzen
Goodyear,AZ
Summary
At Macayo's, excelled in a high-pressure environment, enhancing customer satisfaction and restaurant efficiency through exceptional communication and multitasking proficiency. Demonstrated adeptness in team collaboration and effective time management, significantly reducing wait times and ensuring timely service, showcasing a results-driven approach with a focus on achievements.
Overview
1
1
year of professional experience
Work History
Host/To-Go Server
Macayo's
10.2023 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
Education
High School Diploma -
Agua Fria High School
Avondale, AZ05.2025
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Exceptional communication
Timeline
Host/To-Go Server
Macayo's
10.2023 - 05.2024
High School Diploma -
Agua Fria High School