Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Shawn Wells

Louisville

Summary

Dynamic and results-driven professional with extensive experience at Crafthouse Pizza, excelling in customer service and team collaboration. Proven ability to manage high-pressure situations while maintaining effective communication and time management. Recognized for enhancing customer satisfaction through expert menu knowledge and efficient order handling, contributing to repeat business and a cohesive team environment.

Overview

2
2
years of professional experience

Work History

Host/To-Go Server

Crafthouse Pizza
08.2024 - Current
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.

Host/Head Food Runner

Tumbleweed Tex Mex Grill & Margarita Bar
05.2023 - 05.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
  • Answered customer questions about hours, seating, and menu information.
  • Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.

Education

Human Services

Seneca Highschool
Louisville, KY
05-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management

Accomplishments

Was able to complete the STLP project with lots of pressure and stress

Made a complex spreadsheet to keep track of everyone who has a chromebook for my school which had nearly 1200 kids

Interests

Working out

Video games

Cooking/baking

Helping out my local nature center

Hiking

Helping people with choices

Helping others with mental issues

Writing

Gardening

Animals

Timeline

Host/To-Go Server

Crafthouse Pizza
08.2024 - Current

Host/Head Food Runner

Tumbleweed Tex Mex Grill & Margarita Bar
05.2023 - 05.2024

Human Services

Seneca Highschool

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Shawn Wells