Marcus Rhoades
Jenkintown,PA
Summary
Adept at multitasking and workflow coordination, I significantly enhanced customer satisfaction at Rydal Park Retirement Community by swiftly resolving technical issues. My tenure at Longhorn Steakhouse honed my exceptional communication skills, fostering team collaboration and ensuring customer delight. My approach seamlessly blends customer service expertise with technical acumen, driving positive outcomes and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host/To-Go Server
Longhorn Steakhouse
08.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
Technical Support
Rydal Park Retirement Community
04.2018 - 08.2021
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
Education
High School Diploma -
Abington Senior High School
Abington, PA06.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Attention to Detail
- Workflow Coordination
- Exceptional communication
- Flexible and Adaptable
Certification
im a certified trainer at longhorn steakhouse.
computer construction
I built my own computer back in 2022 using parts that I sourced myself. As well as helping my friend build his computer last year. With my own I had to input all the parts along with cutting tubes for the water cooling. recently for maintenance I had to swap out the cooling mixture because it had started to thicken and the cooling efficiency was worsening. cleaning out the tubes so that I could insure it would work properly and then refiling the system with coolant.
Timeline
Host/To-Go Server
Longhorn Steakhouse
08.2021 - Current
Technical Support
Rydal Park Retirement Community
04.2018 - 08.2021
High School Diploma -
Abington Senior High School