Mia Garcia
Haslet,TX
Summary
Known for a friendly approachable demeanor and a commitment to creating a family-like atmosphere in the workplace. Seeking a role with a company that values exceptional service, teamwork, and a supportive environment.
Overview
12
12
years of professional experience
Work History
IT Helpdesk/Back Office Member Support- Banking
Complex Community Federal Credit Union
07.2015 - 10.2024
- Created and managed various reports to track and analyze IT performance
- Provided support by unlocking and resetting user accounts across multiple applications
- Conducted preventative maintenance on-site to maintain optimal hardware performance
- Collaborated with users to troubleshoot and resolve technical issues related to hardware and software.
- Reviewed mobile deposits, excepting or rejecting ensuring there is no fraudulent activity.
- Providing member service to ensure members can access their accounts online through the app or our website. Resetting and unlocking security features such as password and security questions.
Invoice Clerk
V&F Trucking
06.2012 - 06.2015
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Processed invoices and payments in line with company policies.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Followed-up on past due payments to facilitate prompt collection of payments.
Education
High School Diploma -
Odessa High School
Odessa, TX01.2012
Skills
- Technical Support
- Communication
- Time Management
- Problem-Solving
- Emotional Intelligence
- Customer service
- Adaptability
Volunteer Experience
Community Volunteer, Engaged in various community service projects, providing support and impacting others through acts of service.
Timeline
IT Helpdesk/Back Office Member Support- Banking
Complex Community Federal Credit Union
07.2015 - 10.2024
Invoice Clerk
V&F Trucking
06.2012 - 06.2015
High School Diploma -
Odessa High School
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