Mia Gastelum
Houston,TX
Summary
College student pursuing a degree in behavioral psychology. Committed to steering people towards a happier and healthier lifestyle through the development of positive skills and thought patterns: experience working with children as well as teenage and adult patients. Positive and creative mindset. Open to new challenges and not afraid of hard work.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Holiday Inn Bayside
07.2023 - 10.2023
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Executive Assistant
Miguel Hidalgo
07.2023 - 10.2023
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
Addiction Recovery Technician
Hope Canyon Recovery
04.2023 - 05.2023
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Facilitated group therapy sessions, fostering open dialogue and peer support among patients in the recovery process.
- Assisted with medication administration and counting and pouring medications.
- Organized recreational activities to assist in patient recovery.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Child Mentor
Fit Kids Of America
08.2022 - 09.2022
- Collaborated with parents to address children''s behavioral, emotional and educational needs.
- Organized interactive activities to promote social skills development among mentees.
- Collaborated with other coaches to create and execute game plans.
- Completed administrative tasks such as answering phones, filing paperwork and data entry.
Youth Mentor Volunteer
LAFC
01.2019 - 07.2019
- Assisted in organizing educational and recreational activities, promoting a positive environment for personal growth.
- Served as a positive role model, demonstrating strong values and ethical behavior.
- Helped youths set realistic goals and create action plans to achieve desired outcomes.
- Coordinated activities providing safety requirements for participation.
- Coordinated team-building group activities to promote socialization.
Education
No Degree - Behavioral Sciences
San Diego Mesa College
San Diego, CA05.2025
Skills
- Client Assessment
- Behavioral Health
- Computer Literacy/Adaptability
- Documentation
- Customer Service
- Creativity
- Organizational Skills
- Training and Mentoring
- Cash Handling
- Hospitality Services
- Guest Services
- Office Management
- Effective Planning
- Social Media Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Limited Working
Timeline
Front Desk Agent
Holiday Inn Bayside
07.2023 - 10.2023
Executive Assistant
Miguel Hidalgo
07.2023 - 10.2023
Addiction Recovery Technician
Hope Canyon Recovery
04.2023 - 05.2023
Child Mentor
Fit Kids Of America
08.2022 - 09.2022
Youth Mentor Volunteer
LAFC
01.2019 - 07.2019
No Degree - Behavioral Sciences
San Diego Mesa College
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