Rabiah Anis
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Sonesta International Hotels Corporation
2022.06 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated with vendors for repair and maintenance of hotel.
Human Resources Assistant Intern
Amazon
2021.10 - 2022.08
- Improved employee onboarding process by streamlining documentation and implementing orientation sessions.
- Assisted in the development of HR policies and procedures, ensuring compliance with relevant laws and regulations.
- Supported management in addressing employee concerns, fostering a positive work environment for all staff members.
- Compiled and maintained personnel records, ensuring accuracy and up-to-date information on all employees.
- Managed scheduling for temporary workers, optimizing coverage during peak periods while minimizing labor costs.
- Supported payroll processing by verifying timesheets and maintaining accurate attendance records for hourly employees.
- Assisted in the implementation of wellness programs, contributing to a healthier and more engaged workforce.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Helped employees register for benefits programs using online portals.
Warehouse Lead
Amazon
2020.07 - 2021.10
- Enhanced employee productivity with comprehensive training programs and performance evaluations.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Implemented quality control measures to ensure products met company standards before shipment to customers.
- Trained employees on equipment operation and safety protocols.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Supervised warehouse operations by managing employees during shifts.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
Bachelor of Arts -
California State University - Fullerton
Fullerton, CA05.2024
Skills
- Guest Relations
- Upselling
- Customer Needs Assessment
- Client Account Management
- Microsoft Office
- Conflict Management
- Administrative Support
- Training and Mentoring
- Oral and Written Communications
- Customer Service
Accomplishments
- Received a job promotion within 10 months of hire date due to outstanding performance.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Nor1 Upsell Champion: July 2023-January 2024
Languages
Urdu
Native or Bilingual
Hindi
Limited Working
Timeline
Front Desk Agent
Sonesta International Hotels Corporation
2022.06 - Current
Human Resources Assistant Intern
Amazon
2021.10 - 2022.08
Warehouse Lead
Amazon
2020.07 - 2021.10
Bachelor of Arts -
California State University - Fullerton
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