Mia Gonzaga
Madera,USA
Summary
Experienced with customer service, sales techniques, and product knowledge. Dependable and able to accomplish any task.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Old Navy
Fresno, CA
01.2024 - Current
- Engaged with customers to drive sales and using suggestive upselling
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Positions Worked: Salesfloor, Fitting room, Product Place, Cashier, Visuals, Facilities, and Price Change
- Greeted customers and helped with product questions, selections, and purchases.
Receptionist
Nail Addiction
Madera, CA
03.2022 - 11.2023
- Scheduling Clients and selecting services
- Supply inventory, ordering, and restocking
- Cash Handling
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered calls promptly and directed incoming calls to the correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
GED -
Fresno City College
Fresno, CA04.2025
High School Diploma -
Madera High School
Madera, CA01.2023
Skills
- - Communication - Organization - Teamwork - Customer service - Retail sales - Reliability and punctuality - Stocking and receiving - Phone etiquette - Transaction processing - Order processing - Shelf stocking - inventory audits
Activities Languages
Pomegranate Festival Volunteer, Bilingual, English, Spanish
Certification
- BLS and First Aid Certifications
- Volunteered for Pomegranate Festive
Timeline
Retail Sales Associate
Old Navy
01.2024 - Current
Receptionist
Nail Addiction
03.2022 - 11.2023
GED -
Fresno City College
High School Diploma -
Madera High School