Mia Gonzales
Anaheim,CA
Summary
Detail-oriented with a professional track record at Cold Stone Creamery. Strong background in customer service, food preparation and problem solving skills in fast-paced environments. Skilled in maintaining high standards of cleanliness and safety, while ensuring efficient and accurate order fulfillment. Known for reliability, adaptability, and effective teamwork, consistently contributing to collective goals and operational success. Enthusiastic about delivering exceptional service and achieving targeted results. Motivated Crew Team Member committed to contributing to business success. Focused on customer satisfaction and team productivity.
Overview
2
2
years of professional experience
2
2
Certification
Work History
Crew Team Member
Cold Stone Creamery
01.2024 - Current
- Maintained cleanliness and organization of workstations to uphold health and safety standards.
- Collaborated with team members to create a positive, efficient work environment during peak hours, accepted coaching from management team.
- Operated equipment such as ice cream machines and mixers adhering to operational guidelines.
- Assisted in inventory management by monitoring stock levels and reporting discrepancies promptly.
- Prepared high-quality ice cream creations while ensuring consistency in presentation and taste, upselling seasonal items.
- Trained new crew members on best practices for customer service and food handling procedures.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
Education
High School Diploma -
Esperanza High School
1830 N Kellogg Dr 06-2026
Skills
- Multitasking and organization
- Commitment to service quality
- Strong attention to detail
- Basic arithmetic skills
- Customer engagement
- Cash management
- Meal preparation expertise
- Teamwork and collaboration
- Inventory management
- Organizational time strategies
Certification
ServSafe Food Handler Certification (2024-2027)
CPR (BLS) Provider level Certification
• High-quality CPR for adults, children, and infants.
• The AHA Chain of Survival, specifically the BLS components
• Important early use of an AED.
• Effective ventilations using a barrier device.
• Importance of teams in multi rescuer resuscitation and performance as an effective team member during multi rescuer CPR.
• Relief of foreign-body airway obstruction (choking) for adults and infants. The AHA Chain of Survival, specifically the BLS components
Languages
Spanish
Professional Working
Extracurricular activities
Babysitter/ Child Provider
Self-Employed | Anaheim, CA
July 2023 – Present, June 2025 – Present
- Supervised and cared for children ages 2-7
- Experience with infants/toddlers
- Assisted with homework and educational activities
- Ensured a safe, clean, and engaging environment
- Demonstrated patience, adaptability, and strong communication skills
- Supported social, emotional, and daily living activities
- Communicated regularly with parents about children’s needs and progress
- Provided specialized care for a child with Autism Spectrum Disorder (ASD)
- CPR/First Aid certified
- Prepared meals
Timeline
Crew Team Member
Cold Stone Creamery
01.2024 - Current
High School Diploma -
Esperanza High School
Honor Roll 2024
Esperanza, Anaheim, CA
- Honor Roll Award (Second Semester, 2024)