Mia Gonzalez
San Pablo,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations in high-volume settings at Cold Stone. Excelled in customer service and operational efficiency, significantly contributing to a welcoming environment. Skilled in cash handling and team collaboration, ensuring seamless transactions and store maintenance. Demonstrates exceptional menu knowledge and a commitment to cleanliness, elevating the customer experience.
Overview
2
2
years of professional experience
Work History
Ice Cream Server
Cold Stone
Pinole, CA, CA
02.2022 - 02.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Completed milkshakes and ice cream desserts for customers.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Followed proper sanitation guidelines when handling food products.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Planned and completed group projects, working smoothly with others.
Education
Associate of Science - Business Administration
Contra Costa College
San Pablo, CA11-2025
Skills
Customer Service
Operational Efficiency
High-Volume Environments
Customer Transactions
Menu Knowledge
Cash Register Operations
Cleaning and Organization
Cash Handling Accuracy
Serving
Additional Information
I am available mornings Sun-Fri and evenings Tues-Thurs. Currently looking for morning shifts and mid-day part time position.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ice Cream Server
Cold Stone
02.2022 - 02.2024
Associate of Science - Business Administration
Contra Costa College