Summary
Overview
Work History
Education
Skills
Timeline
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Mia Gorman

Revere,MA

Summary

I am a leader with a proven track record at Sandys 4 Paws Care, excelling in customer service and team management. Developed strong client relationships while ensuring safety and well-being of pets. Skilled in scheduling and conflict resolution, I foster a collaborative environment that enhances team performance and client satisfaction.

Overview

4
4
years of professional experience

Work History

Leader/Assistant Manager

Sandys 4 Paws Care
Revere, MA
05.2021 - Current
  • Created a detailed schedule for each staff member outlining their duties for the day.
  • Provided detailed instructions to owners regarding proper care of their pets after leaving the facility.
  • Maintained professional working relationships with co-workers by communicating effectively.
  • Administered medications according to veterinarian's instructions when required.
  • Developed strong relationships with clients through excellent customer service skills.
  • Monitored dog interactions to ensure safety of both animals and humans.
  • Responded quickly to emergency situations involving injured or ill animals.
  • Participated in team meetings to discuss strategies for providing quality services to clients.
  • Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
  • Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
  • Enforced strict rules of conduct while interacting with animals in order to prevent potential harm or injury.
  • Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
  • Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
  • Maintained cleanliness of play areas, kennels, and equipment to meet health and safety standards.
  • Supervised playtime to ensure a safe and fun environment for all dogs.
  • Communicated effectively with dog owners about their pet's day and any notable incidents.
  • Administered meals and medications according to owner instructions and schedule.

Education

High School Diploma -

Northshore Community College
Lynn, MA

Skills

  • Customer service
  • Animal care
  • Team leadership
  • Scheduling
  • Communication
  • Conflict resolution
  • Client relationship management
  • Safety procedures
  • Staff training and development
  • Strategic thinking
  • Staff management
  • Decision-making
  • Scheduling and planning
  • Time management
  • Team building
  • Reporting and documenting
  • Staff supervision
  • Multitasking and organization

Timeline

Leader/Assistant Manager

Sandys 4 Paws Care
05.2021 - Current

High School Diploma -

Northshore Community College
Mia Gorman