Mia Green
Las Vegas,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
37
37
years of professional experience
Work History
Manager
Cafe' Berlin
Las Vegas, NV
01.2020 - Current
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional, organized, and safe environment for employees and patrons.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Increased sales up to 30 percent on daily basis.
- Managed and motivated employees to be productive and engaged in work. Improved safety procedures to create safe working conditions for workers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved marketing to attract new customers and promote business.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
Behavioral Health Technician
ASPIRE Mental Health
Las Vegas, NV
03.2016 - 11.2021
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Supported patients needing mental health/medical care to relieve patient anxiety and promote positive outcomes.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Observed patient behaviors and mental status and notified appropriate authorities of unusual or potentially dangerous occurrences.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Reunited more than 30 percent of children back with their biological families.
- Had 100 percent effective adoption placements with no recidivism.
- Facilitated on-site activities, support groups, and outings for clients.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Conducted client rounds to check on residents.
- Taught clients how to complete basic household chores and prepare food.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Administered & documented medications to relieve symptoms and monitor effects on clients.
- Searched resident belongings prior to and during stays.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and staff personnel.
- Performed client intake & Assessment procedures according to internal standards for new admissions.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Prepared and submitted daily progress reports to management.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Vice President - Owner
Pathways Of Nevada
Las Vegas, NV
03.2003 - 03.2016
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Founded and managed Foster Care Agency, growing revenue to $ 800k in first year.
- Trained and motivated employees to perform daily business functions.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Established foundational processes for business operations.
- Conducted audit inspections and independent checks to verify clients progress/regression for Treatment Plans.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Consulted with clients to assess needs and propose optimal solutions.
- Trained & monitored Families to ensure no further neglect or abuse of clients occurred.
- Trained in "Train the Trainer" Program. Trained new staff & families on "MAP" Program to ensure Safety Training.
Cosmetic Manager
Macy's
Las Vegas, NV
01.1996 - 03.2003
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed team of 36 - 45 associates in cosmetics department to achieve and maintain highest standards of customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Lead Training Manger - Trained new employees & Managers on policies & procedures as well as Codes of Conduct & Company Benefits.
- Increased business by 20 - 50 percent on monthly basis.
- Decreased overall department. shortages by 90 percent.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained accurate inventory and sales records for department.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Left company to start my own business.
Cosmetic Counter Manager
Robinson/May Co.
Las Vegas, NV
01.1995 - 01.1996
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Researched and assessed new products to develop effective merchandising and promotion plans.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Introduced initiatives and sales strategies to exceed goals.
- Recruited, hired and trained employees in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Protected store assets and inventory via loss prevention procedures.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Increased overall counter sales by 50 percent.
- Promoted to Cosmetic Department Manager for another company.
Assistant Cosmetic Manager
Nordstrom
New Jersey
03.1993 - 10.1994
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased department sales by 30 percent.
Fragrance Counter Manager
Nordstrom
New Jersey
02.1992 - 03.1993
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Protected store assets and inventory via loss prevention procedures.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Increased sales by 45% causing need for additional staff.
- Promoted to Assistant Cosmetic Manager at another location within the company.
Shiseido Counter Manager
Nordstrom
Montclair, CA
01.1990 - 02.1992
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Grew overall business by 60 percent, leading to transfer to higher volume store.
Shiseido, Borghese, Fashion Fair Counter Manager
Harris' Department Store
Victorville, CA
06.1987 - 01.1990
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Organized sale events and created eye-catching product displays to attract customers to Shiseido, Borghese, Fashion Fair & Dermablend Cosmetics counters.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Ranked among top sales performers, averaging over $60,000 sales annually.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Grew business by 75% leading to promotion to higher volume store.
Education
Some College (No Degree) -
Victor Valley College
Victorville, CAHigh School Diploma -
Hesperia High School
Hesperia, CA06.1986
Skills
- Project Management
- Customer Relationship Management
- Lead Generation
- Contract Development and Management
- Sales and Marketing
- Verbal and Written Communication
- Staff Management
- Team Leadership
- Brand Management
- Managing Laborers
- Managing Appointments
- Managing Scenes
- Business Planning
Modeling, Acting & Singing
Had a cameo appearance in the movie "Hero" with Dustin Hoffman, Andy Garcia & Gina Davis
Timeline
Manager
Cafe' Berlin
01.2020 - Current
Behavioral Health Technician
ASPIRE Mental Health
03.2016 - 11.2021
Vice President - Owner
Pathways Of Nevada
03.2003 - 03.2016
Cosmetic Manager
Macy's
01.1996 - 03.2003
Cosmetic Counter Manager
Robinson/May Co.
01.1995 - 01.1996
Assistant Cosmetic Manager
Nordstrom
03.1993 - 10.1994
Fragrance Counter Manager
Nordstrom
02.1992 - 03.1993
Shiseido Counter Manager
Nordstrom
01.1990 - 02.1992
Shiseido, Borghese, Fashion Fair Counter Manager
Harris' Department Store
06.1987 - 01.1990
Some College (No Degree) -
Victor Valley College
High School Diploma -
Hesperia High School