Mia Guerra
Santa Clarita,CALIFORNIA
Summary
Diligent customer service provider with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
3
3
years of professional experience
Work History
Social Media Manager
Results Fitness
09.2023 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Front Desk Receptionist/Protien Shake Barista
Results Fitness
05.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Host
Woodranch
05.2022 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
William S. Hart
Santa Clarita, CA05-2023
Skills
- Teamwork and collaboration
- Customer service
- Attention to detail
- Social media management
- Time management
- Listening skills
- Multitasking proficiency
- Exceptional communication
Timeline
Social Media Manager
Results Fitness
09.2023 - Current
Front Desk Receptionist/Protien Shake Barista
Results Fitness
05.2023 - Current
Host
Woodranch
05.2022 - 05.2023
High School Diploma -
William S. Hart
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