Mia Hajnik
Four Seasons Aviara
Phoenix,AZ
5
years of professional experience
Adaptable and highly motivated individual with a versatile background in hospitality and clerical support. Recognized for strong problem-solving abilities and effective time management, consistently contributing to team success and positive customer experiences.
Work History
Pool Server
2 Months- Provided exceptional customer service, ensuring guest satisfaction and timely assistance.
- Managed food and beverage orders efficiently, maintaining high-quality presentation standards.
- Assisted in maintaining cleanliness and organization of service areas throughout shifts.
- Collaborated with kitchen staff to ensure accurate order fulfillment and timely delivery.
- Adapted to fast-paced environments, handling multiple tasks while prioritizing guest needs.
- Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
- Handled guest complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.
- Built rapport with guests, leading to repeat business and positive word-of-mouth referrals.
Host
8 Months- Greeted and seated guests, ensuring timely service and a welcoming atmosphere.
- Managed reservations and waitlists efficiently, optimizing table turnover rates.
- Collaborated with kitchen staff to communicate menu changes and accommodate special requests.
- Assisted in training new hosts, promoting adherence to service standards and protocols.
- Responded promptly to guest inquiries, resolving issues to enhance overall dining experience.
- Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest..
Clerical Assistant
3 Years 5 Months- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted in data entry and maintained accurate patient records within electronic health systems.
- Collaborated with healthcare staff to support daily operations and improve service delivery.
- Organized medical files to streamline access and retrieval for clinical staff.
- Responded to patient inquiries, providing timely information regarding services and procedures.
- Coordinated with billing department to ensure proper documentation for insurance processing.
- Maintained office supplies inventory, facilitating uninterrupted workflow for medical personnel.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
Team Member
3 Months- Maintained accurate cash handling during transactions and reconciled daily sales.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed food safety standards by ensuring proper storage and handling of products.
- Collaborated with kitchen staff to optimize order preparation and minimize delays.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Education
Bachelor of Science - Business Communication
- Dean's List Every Consecutive Semester
- 3.8 consistent average GPA
- Study Abroad: Spring 2026 // Barcelona, Spain
- Women in Business Club Member
- Ai in Business Club Member
High School Diploma
Skills
Quick decision making
Reliability and punctuality
Clear communication
Adaptable mindset
Food safety compliance
First aid training
Teamwork and collaboration
Problem-solving
Attention to detail
Professional attitude
E-commerce strategy
International business
Data entry
Innovation and creativity
Data analytics
Interpersonal and written communication
Customer service
Multitasking proficiency
Effective time management
Team player mentality
Detail-oriented
POS software
Reservation coordination
Hospitality and accommodation
Timeline
Pool Server
Four Seasons Aviara
06.2026 - CurrentRead More
Host
Carrabas
04.2025 - 12.2025Read More
Team Member
Dominos's Pizza
09.2022 - 12.2022Read More
Clerical Assistant
CORE Orthopaedic Medical Center
03.2021 - 08.2024Read More
Arizona State University
Bachelor of Science from Business Communication
Read More
Cathedral Catholic High School
High School Diploma
Read More