Mia Harris
Winter Park,FL
Summary
As a Supervisor I was gifted at reviewing team tasks to assure quality. I grew as I worked and eventually was promoted to the position. I was experienced in all positions, interviewing candidates, was responsible for training employees, completing the daily managerial tasks, and collaborated with the General manager to offer exceptional guidance for our team, and providing both customers and employees with a friendly, peaceful environment, along with many other responsibilities and skills. I upheld a standard of professionalism and efficiently did my job.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
MOOYAH Burgers, Fries & Shakes
Winter Park, FL
02.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running.
- Communicated efficiently with team members & management crew in emergency situations.
- Ensured and maintained the cleanliness and overall organization of the business.
- Complied with company policies, objectives and communication goals.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed onboarding processes for newly hired employees including orientation scheduling and paperwork completion.
Education
High School Diploma -
Florida Virtual School Flex 9-12
Orlando, FL05.2023
Skills
- Food service & preparation
- Customer service
- Time management and utilization
- Cashier service
- Management
- Verbal and Written Communication
- Rule Enforcement
- POS System Operations
- Conflict Resolution
- Hospitality
- Financial Management
- Food safety
- Employee Relationships
- Training and Mentoring
Certification
- Servsafe Food Protection Manager Certification
9/25/23
Timeline
Supervisor
MOOYAH Burgers, Fries & Shakes
02.2021 - Current
High School Diploma -
Florida Virtual School Flex 9-12