Summary
Overview
Work History
Education
Skills
Timeline
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Mia-Laura Hinsley

Redlands,CA

Summary

Dynamic leader with proven expertise in process optimization and team management at Amazon. Excelled in enhancing workflow efficiency, achieving SLA goals, and implementing Six Sigma techniques. Trained over 800 associates, significantly improving performance and safety standards. Skilled in assignment delegation and safety management, adept at fostering an environment of continuous improvement and collaboration.

Overview

8
8
years of professional experience

Work History

Inbound Process Assistant

Amazon
San Bernardino
11.2022 - Current
  • Directed teams in accomplishing established targets.
  • Developed and maintained accurate records of process metrics and KPIs.
  • Identified areas for improvement and recommended solutions to optimize processes.
  • Supported multiple departments by stepping in during periods of low staffing to maintain workflow efficiency.

Flow Process Assistant

Amazon
San Bernardino, CA
12.2019 - 11.2022
  • Directed the activities of 60-250 employees, optimizing process efficiency.
  • Participated in meetings with internal teams to discuss process changes or modifications.
  • Analyzed data from multiple sources to identify opportunities for improvement.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Created and refined training resources adopted throughout the network.

FC Associate/Learning Ambassador

Amazon
Redlands, CA
06.2017 - 12.2019
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Trained new employees, roughly 800 associates, regarding warehouse procedures and standards.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Trained and mentored new associates on receiving, stowing and picking functions and reported progress to supervisor.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
04-2025

Skills

  • Assignment delegation
  • Scheduling coordination
  • Process documentation
  • Six Sigma techniques
  • Management support
  • Safety management
  • Performance monitoring
  • SLA accomplishment

Timeline

Inbound Process Assistant

Amazon
11.2022 - Current

Flow Process Assistant

Amazon
12.2019 - 11.2022

FC Associate/Learning Ambassador

Amazon
06.2017 - 12.2019

Bachelor of Science - Business Administration

Southern New Hampshire University

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Mia-Laura Hinsley