Mia Horne
Surprise,AZ
Summary
Results-oriented manager with a talent for building, leading, and motivating teams. Excellent customer relations aptitude and strong relationship-building skills. Utilizes independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Successful in leading every facet of new and ongoing business operations, with a strategic mindset and a passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Demonstrated experience managing company assets and developing people for future growth as a District Manager. Strategic planner with a keen eye for improvement opportunities, operational streamlining, and potential growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
13
13
years of professional experience
Work History
District Manager
Pet Planet
AZ
05.2021 - Current
- Worked closely with all 10 corporate locations in AZ to grow our market share of Pet owners in Arizona
- In the 2 years the company has been under my supervision we have opened a new store and doubled our sales growth
- I am the lead person for developing partnerships with rescues and the outside event coordinator
- I have over 85 employees spread through 10 locations and have with these teams developed a total of 5 committees to handle a cohesive standard through all of the Corporate locations.
Senior Retail Store Manager
Arizona Organix
Glendale, Arizona
01.2021 - 03.2021
- Was recruited by the company to turn a non retail oriented location into a place where the Patient Consultants knew how to not only take care of Medical Marijuana patients but also the new coming large influx of recreational patients
- Created an understanding of the differences in patient and customers and trained each Patient Consultant to also know how to speak to the Marijuana products
- Increased sales in January non recreational by over 12%, February and March with recreational sales added increased both months over 38%
- Quarterly goals were reached 11 days before ending the quarter
- Increased the ADS in store from an average of $57.00 to a consistent $72.00
Assistant/Co-Manager
Adidas Outlet
Arizona Market
03.2020 - 01.2021
- Opened a brand new Adidas location during the COVID-19 lockdown/restrictions
- Main duties were to find and build a team of 40 associates to learn Adidas structure and KPI goals
- In 7 months this location achieved over 3.5 million in sales.
Store Manager/Training Store Manager
The Childrens Place
Phoenix market
11.2015 - 06.2020
- Successfully managed 3 locations in the AZ Market between 1.3 million to 2.1 MIllion in sales
- Currently the Training Store Manager, this position has me training and developing all 16 management teams of 4-5 in the AZ market
- Was responsible for my $2.1 million locations operational success
- Through the TSM position I conduct all second MGMT interviews, train and track all development through AORS’s and touch bases for 66 members of MGMT.
Unassigned Store Manager
Old Navy
Phoenix market
10.2014 - 11.2015
- Managed stores on a 12 week basis to cover long term leaves and stores without current store managers
- During this term of employment I also filled in for Operational and Talent positions.
Store Manager
The Childrens Place
Phoenix Market
06.2011 - 10.2014
- Successfully managed 2 locations with volumes of 1.1 million to 1.3 million
- Developed strong operational skills and operationally sound stores.
Education
Elementary Education -
University of Phoenix
02.2012
Skills
- Turning stores to highly profitable locations through excellent operational skills
- Passion for training and developing all MGMT and sales levels, and creating internal bench strength
- Main Networking and recruiting Manager for most companies employed with
- Consistent year after year of promoting from within and developing talent based on company mission
- Quick assessment when brought on to bring locations to proper SOP compliance and company standards Observe current behaviors to change in order to get immediate change
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Attention to Detail
- Goal Setting and Performance Metrics
- Operations Management
- Sales management
- Customer Relations
- Staff Development
- Team Development
- Financial Management
- Multi-unit management
- Action Plans
- Decision-Making
- Team Building Practices
- Interpersonal Communication
- Operations Improvements
- Employee Scheduling
- Team Leadership
- Staff Management
- Conflict Management
- Sales Reporting
- Leadership Development
- Budget Management
- Policies and Procedures
- Workforce Development
- Market Research
- Staff Recruiting
- Data Analytics
- Business Planning
- Business Development
- Staff Supervision
- Business and Operations Analysis
- Revenue Generation
- Operations Oversight
- Human Resource Management
Awards
- 2018 Leadership Award
- 2017 Talent/Training Award
- 2014 Sales Award
- 2003 Sunny Award
Timeline
District Manager
Pet Planet
05.2021 - Current
Senior Retail Store Manager
Arizona Organix
01.2021 - 03.2021
Assistant/Co-Manager
Adidas Outlet
03.2020 - 01.2021
Store Manager/Training Store Manager
The Childrens Place
11.2015 - 06.2020
Unassigned Store Manager
Old Navy
10.2014 - 11.2015
Store Manager
The Childrens Place
06.2011 - 10.2014
Elementary Education -
University of Phoenix