Mia Howard
Lawrenceville,GA
Summary
A highly experienced Customer Service Representative with 10 years of experience in evaluating customer information, developing potential solutions and providing high-quality service. Possesses an in-depth understanding of product and service information to offer knowledgeable and educated responses to customer inquiries.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Autodesk
2022.05 - Current
- Responsible for handling questions, comments and complaints regarding the business. Ultimate goal is to provide positive customer experiences by enhancing relationships between them with product knowledge and assistance.
Customer Service Representative
TaskUs
2021.04 - 2022.04
- Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Sales Support Specialist
Victoria's Secret PINK
2018.06 - 2020.04
- Responsible for processing sales and ensuring client satisfaction. identify potential clients, maintain order databases, and update prospect lists and assisting the sales team and providing essential support for effective sales operations.
Logistics Team Member
Target
2014.11 - 2018.07
- Support customer service and delivery activities by coordinating and directing teams tasked with shipping, receiving, and storage of goods. Focus on order fulfillment and supply chain coordination, as well as personnel management.
Education
Bachelor of Arts - Apparel And Textile Manufacture
Kennesaw State University
Kennesaw, GA05.2022
Associate of Science - Business Administration
Georgia State University
Atlanta, GA01.2019
Skills
- Order Fulfillment
- Inbound and Outbound Calling
- Technical Support
- De-Escalation Techniques
- Call Metrics
- Point of Sale proficiency
Timeline
Customer Support Specialist
Autodesk
2022.05 - Current
Customer Service Representative
TaskUs
2021.04 - 2022.04
Sales Support Specialist
Victoria's Secret PINK
2018.06 - 2020.04
Logistics Team Member
Target
2014.11 - 2018.07
Bachelor of Arts - Apparel And Textile Manufacture
Kennesaw State University
Associate of Science - Business Administration
Georgia State University