Mia Ingram
Summary
Highly skilled and enthusiastic professional, with more than13 years of experience managing operations with a Certified Medical Assistant background in patient-centric medical offices. Successfully oversee clinic management, human resources, budgeting, supply management and patient services.
Overview
14
14
years of professional experience
Work History
Medical Assistant Supervisor
Planned Parenthood
09.2019 - Current
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery
- Act as MA lead support when needed for coverage
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management
- Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees
- Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department
Medical Assistant-Dermatology Ops Supervisor
Sharp Rees-Stealy
07.2019 - Current
- Quality Control Render medical care in a fast-paced dermatology practice specializing in general and cosmetic dermatology as Lead Floor Medical Assistant
- Recruited, hired and trained all staff, providing direct supervision, and ongoing staff development to maintain team of high performers
- Facilitate patient education, execute diagnoses, design treatment plans, and provide follow-up care
- Oversaw inventory management efforts, ensuring adequate supplies were available for daily operations without excess waste or costs
- Developed staff training programs to ensure compliance with industry standards and best practices
- Scribe Pro per Physician's specific needs
- Assumed responsibility in in-office procedures, such as dermal shave, punch biopsy and excision, cryotherapy, C&D, ED&C, I&D, and UVB phototherapy for psoriasis, atopic dermatitis, scleroderma; and cutaneous surgeries for cyst removal, atypical nevus excision, and skin cancers
Medical Assistant
Scripps Dermatology
09.2015 - 07.2019
- Quality Control Render medical care in a fast-paced dermatology practice specializing in general and cosmetic dermatology
- Facilitate patient education, execute diagnoses, design treatment plans, and provide follow-up care
- Scribe Pro per Physician's specific needs in Epic EMR
- Assumed responsibility in in-office procedures, such as dermal shave, punch biopsy and excision, cryotherapy, C&D, ED&C, I&D, and UVB phototherapy for psoriasis, atopic dermatitis, scleroderma; and cutaneous surgeries for cyst removal, atypical nevus excision, and skin cancers
- Dermatology medical terminology awareness
- Suture Removal
Lead Medical Assistant
MD Today Urgent Care
06.2013 - 09.2015
- Responsible for urgent care triaging in both clinical and laboratory settings
- Responsible for the assurance of safe and organized venipuncture
- Various phlebotomy functions, testing, and resulting
- Usage and knowledge of appropriate blood collection methods such as order of draw and proper needle gauge selection
- Vitals
- EMR proficiency
- Front office and multi-phone line abilities
- IM/SQ Injections and Vaccine immunizations
- Medication Evaluation and reconciliation
- Quality control
- Specimen collection and proper disposal
- Patient education and discharge
- Assisting with minor procedures and biopsies
- Suture removal
Lead Medical Assistant
Careview Medical Group
12.2012 - 09.2015
- Responsible clinical and laboratory settings
- Influenced choice of candidates and final decisions of interviewers with facilitating and orienting new hires
- Responsible for the assurance of safe and organized venipuncture
- Various phlebotomy functions, testing, and resulting
- Usage and knowledge of appropriate blood collection methods such as order of draw and proper needle gauge selection
- Vitals
- EMR proficiency
- Front office and multi-phone line abilities
- IM/SQ Injections and Vaccine immunizations
- Medication Evaluation and reconciliation
- Quality control
- Specimen collection and proper disposal
- Patient education and discharge
- Assisting with minor procedures and biopsies
- Suture removal
Clinical Medical Assistant Instructor
UEI College
01.2011 - 12.2012
- Monitoring of20 -40 Student Class
- Instructing students in all areas of the UEI Medical Assistant program
- Assurance in providence of excellent attributes of a Medical Assistant
Education
Medical Assisting -
UEI College
04.2010
Skills
- Possess leadership skills to handle team of nurses and healthcare staff
- Recruit Well-Qualified Staff
- Staff Training and Development
- Healthcare Administration
- Team Building
- Financial Management
- Knowledge of anatomy
- Patient Education
- EKG
- Proficient in providing direct and in direct care
- Knowledge of Rules and Regulations for clinic operations
- Phlebotomy/Lab Tech
- Injection /Vaccine administration
- Audiometry/ Ear Lavage
- Dressing Change/wound care
- Microsoft Office
- Clinical Documentation/EMR pro
- Vitals
- Pharmacology
Timeline
Medical Assistant Supervisor
Planned Parenthood
09.2019 - Current
Medical Assistant-Dermatology Ops Supervisor
Sharp Rees-Stealy
07.2019 - Current
Medical Assistant
Scripps Dermatology
09.2015 - 07.2019
Lead Medical Assistant
MD Today Urgent Care
06.2013 - 09.2015
Lead Medical Assistant
Careview Medical Group
12.2012 - 09.2015
Clinical Medical Assistant Instructor
UEI College
01.2011 - 12.2012
Medical Assisting -
UEI College
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