Mia Ingram
Summary
Highly skilled and enthusiastic professional, with more than 13 years of experience managing operations with a Certified Medical Assistant background in patient-centric medical offices. Successfully oversee clinic management, human resources, budgeting, supply management and patient services.
Overview
14
14
years of professional experience
Work History
Clinic Operations Director
Concentra Urgent Care
09.2023 - Current
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Act as MA lead support when needed for coverage
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs.
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
Medical Assistant-Clinic Operations Supervisor
Sharp Rees-Stealy Medical Group
07.2019 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees to maintain team of high performers.
- Facilitated communication between clinical staff and administration, fostering an environment of collaboration and teamwork.
- Act as support staff when needed, conducting clinical duties of a proficient Medical Assistant
- Assisted in all minor and major procedures within Family planning
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Medical Assistant Supervisor-Clinic Operations
Scripps Dermatology
09.2015 - 07.2019
- Quality Control Render medical care in a fast-paced dermatology practice specializing in general and cosmetic dermatology as Lead Floor Medical Assistant
- Recruited, hired and trained all staff, providing direct supervision, and ongoing staff development to maintain team of high performers.
- Facilitate patient education, execute diagnoses, design treatment plans, and provide follow-up care
- Oversaw inventory management efforts, ensuring adequate supplies were available for daily operations without excess waste or costs.
- Developed staff training programs to ensure compliance with industry standards and best practices.
- Scribe Pro per Physician's specific needs
- Assumed responsibility in in-office procedures, such as dermal shave, punch biopsy and excision, cryotherapy, C&D, ED&C, I&D, and UVB phototherapy for psoriasis, atopic dermatitis,scleroderma; and cutaneous surgeries for cyst removal, atypical nevus excision, and skin cancers.
- Dermatology medical terminology awareness
- Suture Removal
Lead Medical Assistant
MD Today Urgent Care
06.2013 - 09.2015
- Responsible for urgent care triaging in both clinical and laboratory settings
- Responsible for the assurance of safe and organized venipuncture
- Various phlebotomy functions, testing, and resulting
- Usage and knowledge of appropriate blood collection methods such as order of draw and proper needle gauge selection
- Vitals
- EMR proficiency
- Front office and multi-phone line abilities
- IM/SQ Injections and Vaccine immunizations
- Medication Evaluation and reconciliation
- Quality control
- Specimen collection and proper disposal
- Patient education and discharge
- Assisting with minor procedures and biopsies
- Suture removal
Lead Medical Assistant
Careview Medical Group
12.2012 - 09.2015
- Responsible clinical and laboratory settings
- Influenced choice of candidates and final decisions of interviewers with facilitating and orienting new hires
- Responsible for the assurance of safe and organized venipuncture
- Various phlebotomy functions, testing, and resulting
- Usage and knowledge of appropriate blood collection methods such as order of draw and proper needle gauge selection
- Vitals
- EMR proficiency
- Front office and multi-phone line abilities
- IM/SQ Injections and Vaccine immunizations
- Medication Evaluation and reconciliation
- Quality control
- Specimen collection and proper disposal
- Patient education and discharge
- Assisting with minor procedures and biopsies
- Suture removal
Clinical Medical Assistant Instructor
UEI College
01.2011 - 12.2012
- Monitoring of 20 - 40 Student Class
- Instructing students in all areas of the UEI Medical Assistant program
- Assurance in providence of excellent attributes of a Medical Assistant.
Education
Vocational Nursing
North West College
Medical Assisting
UEI College
04.2010
Skills
- Possess leadership skills to handle team of nurses and healthcare staff
- Recruit Well-Qualified Staff
- Staff Training and Development
- Healthcare Administration
- Team Building
- Financial Management
- Knowledge of anatomy
- Patient Education
- EKG
- Proficient in providing direct and in direct care
- Knowledge of Rules and Regulations for clinic operations
- Phlebotomy/Lab Tech
- Injection /Vaccine administration
- Audiometry/ Ear Lavage
- Dressing Change/wound care
- Microsoft Office
- Clinical Documentation/EMR pro
- Vitals
- Pharmacology
Timeline
Clinic Operations Director
Concentra Urgent Care
09.2023 - Current
Medical Assistant-Clinic Operations Supervisor
Sharp Rees-Stealy Medical Group
07.2019 - Current
Medical Assistant Supervisor-Clinic Operations
Scripps Dermatology
09.2015 - 07.2019
Lead Medical Assistant
MD Today Urgent Care
06.2013 - 09.2015
Lead Medical Assistant
Careview Medical Group
12.2012 - 09.2015
Clinical Medical Assistant Instructor
UEI College
01.2011 - 12.2012
Vocational Nursing
North West College
Medical Assisting
UEI College
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