Mia Jackson
Toledo,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
House Manager
Jackson Household
04.2020 - Current
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Assisted residents with daily hygiene and living tasks.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Oversaw budget to manage expenditures and control costs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
Teaching-Parent
OTFA(Ohio Teaching Family Assoc)
02.2012 - 04.2020
- Delivered personalized educational, behavioral, and emotional support to individual youths to enable positive learning outcomes.
- Kept environment clean, neat, and properly sanitized for student health and home efficiency.
- Oversaw youths in home and common areas to monitor, enforce rules.
- Set doctor's appointments for youths.
- Made individual Service Plans, which include monthly progress as well as treatment goals.
- Attended court hearings and youth interviews.
- Supervised youths on outings for safety and proper behavior in public settings.
- Assisted youths with transitioning into new living environment and maintained strong relationships with youths.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
- Responded to youths and youth advocates inquiries and concerns, offering support and guidance.
- Collaborated with residential team to maximize effective and efficient operations.
- Developed, implemented and monitored residential policies and procedures.
- Promoted culture of respect and understanding among youths.
- Helped develop and implement programs to foster community growth and development.
- Monitored youth behavior and responded to disciplinary issues in accordance with established policies.
- Solved grievances and complaints by collaborating with youths and advocates.
- Developed and enforced safety policies and procedures to drive safety and well-being of youths.
- Mentored and coached youths to foster positive relationships and encourage successful academic achievement as well as encouraged development of an exceptional work ethic.
- Facilitated smooth transition of new youths into society after graduation.
- Conducted weekly meetings with youth's workers on youths behalf to review goals, address issues and provide support.
- Developed and maintained relationships with parents to promote positive living environment for youths.
Doctor's Receptionist
Promedica Monroe Regional Hospital
01.2013 - 07.2015
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for cardiologists office, scheduling appointments, and handling patient inquiries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Hospital Housekeeper
Mercy St Vincent Center
03.2011 - 07.2012
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Removed waste paper and other trash from premises to designated area.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Documented and reported necessary facility and building repairs observed.
- Cleaned offices, glass, and planters in public areas.
State Tested Nursing Assistant
Sunset House/Sunset Village Senior Life Community
04.2008 - 08.2010
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms and group living areas.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
Live-In House Manager
Jackson Household
10.2003 - 02.2008
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Assisted residents with daily hygiene and living tasks.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Oversaw budget to manage expenditures and control costs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
Assembly Line Worker
Jeep/DaimlerChrysler
11.1993 - 10.2003
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated various machines used in production processes.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
Supply Specialist
US Army
11.1989 - 06.1991
- Analyzed equipment needs of units to procure required inventory and supplies.
- Closely monitored material readiness of high-priority units.
- Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Adjusted and documented inventory stats in the DOS system.
Education
License - Real Estate
Hondros College Real Estate School
Maumee, OHBachelor of Science - Health Information Management
University of Toledo
Toledo, OHAssociate of Science - Health Information Technology
Mercy College of Ohio
Toledo, OHAccreditation - CDL
On The Job Training
Toledo, OHState Tested - State Tested Nursing Aide
Owens Community College
Perrysburg, OHSkills
- Activity Supervision
- Event Oversight
- Assignments
- Housekeeping
- Household Chores
- Records Management Systems
- Managing Operations and Efficiency
- Preventive Maintenance
- Special Assignments
- Plan and cook meals
- Grocery Shopping
- Professional Relationships
- Scheduling and Coordinating
Timeline
House Manager
Jackson Household
04.2020 - Current
Doctor's Receptionist
Promedica Monroe Regional Hospital
01.2013 - 07.2015
Teaching-Parent
OTFA(Ohio Teaching Family Assoc)
02.2012 - 04.2020
Hospital Housekeeper
Mercy St Vincent Center
03.2011 - 07.2012
State Tested Nursing Assistant
Sunset House/Sunset Village Senior Life Community
04.2008 - 08.2010
Live-In House Manager
Jackson Household
10.2003 - 02.2008
Assembly Line Worker
Jeep/DaimlerChrysler
11.1993 - 10.2003
Supply Specialist
US Army
11.1989 - 06.1991
License - Real Estate
Hondros College Real Estate School
Bachelor of Science - Health Information Management
University of Toledo
Associate of Science - Health Information Technology
Mercy College of Ohio
Accreditation - CDL
On The Job Training
State Tested - State Tested Nursing Aide
Owens Community College
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