MIA JIMENEZ SANTIAGO
Winter Park
Summary
Dedicated healthcare professional experienced in delivering patient-centered care across diverse settings. Advocates for patients, coordinates health services, and efficiently manages front desk operations. Strong communicator with a proven ability to navigate stressful situations, ensuring positive experiences and meeting individual patient needs.
Overview
3
3
years of professional experience
Work History
Patient Care Advocate
Serenity Healthcare
Winter Park
03.2026 - Current
- Assisted patients in understanding treatment plans and medication instructions.
- Coordinated communication between patients and healthcare providers to address concerns.
- Tracked and reported clients' progress based on observations and conversations.
Patient Experience Coordinator
Serenity Healthcare
Lake Mary
04.2025 - 03.2026
- Coordinated with staff to ensure that patients received timely and accurate information throughout their visit.
- Maintained a thorough understanding of healthcare regulations and compliance requirements related to patient care.
- Ensured that all necessary documentation was completed accurately prior to releasing any medical records or billing information.
- Explained policies, procedures, and services to patients using medical and administrative knowledge.
Service Specialist/Trainer
Chick-fil-A
Winter Park
05.2023 - 09.2025
- Resolved customer complaints efficiently and maintained a positive dining experience.
- Trained new team members on operational procedures and customer service standards.
- Implemented cleanliness standards to uphold a welcoming restaurant environment.
Education
Bachelor of Arts - Psychology
University of Central Florida
Orlando, FL04-2026
Associate in Arts (A.A.) - Psychology
Valencia College
Orlando04-2026
Skills
- Patient advocacy
- Compassionate client care
- Healthcare
- Clinical documentation
- Medical terminology proficiency
- HIPAA
- Registration and scheduling
- Customer service
- Problem-solving
- Team collaboration
- Leadership qualities
Languages
- Fluent Spanish (Read, Speak, Write)
- Fluent Spanish (Read, Speak, Write)
Timeline
Patient Care Advocate
Serenity Healthcare
03.2026 - Current
Patient Experience Coordinator
Serenity Healthcare
04.2025 - 03.2026
Service Specialist/Trainer
Chick-fil-A
05.2023 - 09.2025
Bachelor of Arts - Psychology
University of Central Florida
Associate in Arts (A.A.) - Psychology
Valencia College