Mia Kathren
Richland,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista
Bikini Beans Coffee
Phoenix, AZ
01.2025 - 04.2025
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
- Fostered relationships with customers creating a personable experience.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Managed the morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Hostess
Dirtbags Bar and Grill
Phoenix, AZ
08.2024 - 11.2024
- Monitored dining area to assess server capacity and estimate wait times.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assigned patrons to suitable tables according to server rotation.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Richland High School
Richland, WA06-2023
Grand Canyon University
Phoenix, AZSkills
- Equipment maintenance
- Upselling techniques
- Inventory management
- Customer service
- Multitasking
- Dining room maintenance
Certification
- Arizona Food Handlers Certification
Timeline
Barista
Bikini Beans Coffee
01.2025 - 04.2025
Hostess
Dirtbags Bar and Grill
08.2024 - 11.2024
High School Diploma -
Richland High School
Grand Canyon University
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