Mia Leathers
Office Assistant
Pasadena,MD
Summary
Punctual and honest with solid background in Customer Service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Friendly and prompt with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling monetary and personal information.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Front Desk Receptionist
Drs. Leary, Burroughs, Woods
06.2021 - Current
- Responsible for greeting patients in a friendly, enthusiastic demeanor
- Answering Phone Calls dealing with minor to detailed questions, scheduling new patient appointments and rescheduling cancelled appointments
- Calling neighboring dental offices to schedule appointments, get patient information, receive x-rays and insurance information
- Creating treatment plans and calculating cost estimates for patients, presenting, and answering any questions pertaining to the plan
- Verifying, updating and understanding insurance benefits, eligibility and coverages.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Proficient in Softdent Software and Microsoft Excel
Student Intern
Dental FX, Dr. Judy Yu
06.2019 - 08.2019
- Provided dental instruments for dentist by sterilizing and delivering instruments to treatment room.
- Maintained proper operation of dental equipment by completing regular preventive maintenance.
- Prepared treatment rooms for patients by following prescribed protocols and procedures.
- Protected patients from infectious diseases by using proper masking, gloves and safety glasses.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Used Microsoft Word and other software tools to create documents and other communications.
Sales Floor Associate
American Eagle Outfitters
05.2017 - 05.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Logged reports, expenses, receipts, and sales in company database.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
Front-End Sales Cashier
Michaels Craft Store
08.2017 - 12.2017
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or store credit
- Redeem stamps and coupons
- Resolve customer complaints, guide them, and provide relevant information
- Approached every question or concern with calm and level-headed approach.
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items and join reward programs.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
Front-End Sales Cashier
Safeway
06.2016 - 08.2016
- Helped customers complete purchases, locate items and join reward programs.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Approached every question or concern with calm and level-headed approach.
- Processed credit card, EBT and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Arts - Sociology
La Salle University
Philadelphia 08.2018 - 05.2022
High School Diploma -
Chesapeake Senior High School
08.2014 - 05.2018
Skills
Ability to work in a fast-paced environment
Timeline
Front Desk Receptionist
Drs. Leary, Burroughs, Woods
06.2021 - Current
Student Intern
Dental FX, Dr. Judy Yu
06.2019 - 08.2019
Bachelor of Arts - Sociology
La Salle University
08.2018 - 05.2022
Front-End Sales Cashier
Michaels Craft Store
08.2017 - 12.2017
Sales Floor Associate
American Eagle Outfitters
05.2017 - 05.2018
Front-End Sales Cashier
Safeway
06.2016 - 08.2016
High School Diploma -
Chesapeake Senior High School
08.2014 - 05.2018
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