Mia Leoanrd
Asheboro,NC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution.
Overview
4
4
years of professional experience
Work History
Call Center Specialist
Emerge Ortho
Greensboro, North Carolina
05.2024 - 12.2024
- Answered incoming phone calls
- Scheduled/ rescheduled appointments for patients
- Followed up with patient for no show appointments
- Retrieve patient records from hospital in timely manner
- Run patients insurance and get pre authorization
- Helped manage referrals between patients PCP and Emerge Ortho
Kitchen Staff Member
Sir Pizza- Mark Burrows
Randleman, North Carolina
08.2020 - 05.2024
- Helped waitress
- Made pizzas
- Made salads
- Answered incoming phone calls
- Ran the register when needed
- Stocked cooler and supplies for kitchen
Education
High School Diploma -
Uwharrie Charter Academy
Asheboro, NC06-2020
Skills
- Account updating
- Customer service
- Complaint resolution
- Call control
- Payment processing
- Record preparation
- Providing customer support
- Communicating with clients
- Verbal and written communication
- Gathering information
Timeline
Call Center Specialist
Emerge Ortho
05.2024 - 12.2024
Kitchen Staff Member
Sir Pizza- Mark Burrows
08.2020 - 05.2024
High School Diploma -
Uwharrie Charter Academy