Mia Lowe
Richland,MO
Summary
Dynamic sales professional with a proven track record at State Farm, excelling in lead generation and customer service. Expert in sales analysis and conflict resolution, I consistently improved team performance and enhanced customer satisfaction. Quick at implementing upselling strategies, I drive business growth through effective communication and innovative promotional events.
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Agent
State Farm
Saint Robert, Missouri
07.2023 - 02.2025
- Offered product and service consultations and employed upselling techniques.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Resolved customer complaints promptly and effectively.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Operated register, handled cash and processed credit card transactions.
- Identified opportunities for cross-selling additional products and services.
- Improved customer service feedback scores through outstanding service.
- Assisted large number of customers per day in finding or selecting items.
- Posed as models for advertising, artistic creation and display of goods.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Identified customer needs by asking questions and advising on best solutions.
- Ensured compliance with company policies and procedures at all times.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Generated leads through cold calling, online searches, and referrals from existing clients.
Store Manager
Blue Earth Market
Saint Robert, Missouri
02.2016 - 07.2023
- Established store tactics and strategies to achieve operational performance and sales goals.
- Organized promotional events to increase product awareness.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Education
High School Diploma -
Laquey High School
Laquey, MO05-2010
Some College (No Degree) - Business
Ozarks Technical Community College
Springfield, MOSkills
- Customer service
- Sales analysis
- Market research
- Lead generation
- Product knowledge
- Cash handling
- Cross-selling techniques
- Conflict resolution
- Effective communication
- Employee training
- Team building
- Promotional events
- Time management
- Adaptability to change
- Business development
- Sales follow-up
- Networking
- CRM software usage
- Closing deals
- Upselling strategies
Certification
- Property & Casualty Insurance
- Life Insurance
Accomplishments
- Leo Club Member
- Top 10 graduate in HS
- Lead in sales
Affiliations
- Promotional Modeling
- Social Networking
- Energetic Event Staff
References
References available upon request.
Timeline
Sales Agent
State Farm
07.2023 - 02.2025
Store Manager
Blue Earth Market
02.2016 - 07.2023
High School Diploma -
Laquey High School
Some College (No Degree) - Business
Ozarks Technical Community College