Mia Maldonado
Philadelphia,PA
Summary
Friendly and outgoing customer service professional with experience in luxury automotive, restaurants, and high-volume hospitality. Genuinely enjoys working with people and creating a welcoming experience where customers feel taken care of. Comfortable handling busy environments, changing priorities, and difficult situations while staying calm and positive. Quick learner, strong communicator, and dependable team player who is always willing to step in where needed.
Overview
2
2
years of professional experience
Work History
Service Coordinator
Porsche Main Line
Newtown Square, Pennsylvania
05.2026 - Current
- Create a welcoming environment for customers from arrival to service conclusion, enhancing overall experience.
- Schedule appointments while providing timely updates to customers during visits.
- Resolve customer issues with professionalism, prioritizing effective communication and solutions.
- Conduct follow-up calls post-appointments to collect feedback and resolve additional concerns, fostering customer satisfaction.
- Manage appointments, calls, and administrative tasks in luxury dealership, ensuring seamless service operations.
- Oversee scheduling tasks for fixed operations director, optimizing appointment management.
- Work collaboratively with service advisors and various departments for efficient service delivery.
Server/Bartender
Mona
Philadelphia, Pennsylvania
04.2025 - 07.2026
- Delivered welcoming service that ensured every guest felt comfortable and valued.
- Fostered relationships with guests through engaging interactions and flexible service techniques.
- Maintained focus on detail while managing multiple tables and responding to guest requests.
- Addressed complaints and unforeseen issues with composure, resulting in improved guest satisfaction.
- Trained new team members on service standards and restaurant protocols, improving team efficiency during busy hours.
- Worked closely with team during high-demand periods to ensure smooth operation of services.
- Oversaw opening and closing duties to guarantee readiness for service.
Cocktail Server
Parx Casino
Bensalem, Pennsylvania
05.2024 - 01.2025
- Delivered fast, friendly beverage service in high-energy casino environment.
- Managed multiple drink orders and guest requests, ensuring timely service and guest satisfaction.
- Collaborated with bartenders and servers to ensure efficient service flow.
- Maintained composure and approachability during high-volume shifts.
- Adhered to responsible alcohol service standards and workplace safety protocols.
Education
Marketing Coursework -
Temple University Fox School of Business
Philadelphia, PASkills
- Service coordination
- Customer relationship management
- Appointment management
- Scheduling and Organization
- Issue resolution
- Feedback collection
- Effective communication
- Customer Service
- Guest engagement
- Teamwork
- Working Under Pressure
- Adaptability
Timeline
Service Coordinator
Porsche Main Line
05.2026 - Current
Server/Bartender
Mona
04.2025 - 07.2026
Cocktail Server
Parx Casino
05.2024 - 01.2025
Marketing Coursework -
Temple University Fox School of Business