Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Mia Mason

Hendersonville,Tennessee

Summary

Seasoned Team Lead Manager with a track record in driving team performance and productivity. Strengths include strong leadership, strategic planning, and communication skills combined with the ability to manage multiple projects and teams simultaneously. Notable success in streamlining processes, fostering positive culture, and implementing innovative solutions to meet business needs.

Overview

7
7
years of professional experience

Work History

Team Leader Manager

TopGolf
Nashville, Tennessee
08.2017 - Current
  • Assigned and monitored daily tasks for team members.
  • Provided guidance, coaching, and feedback to team members.
  • Implemented new processes and procedures as needed.
  • Created and maintained a positive work environment for employees.
  • Recruited, trained, and supervised new staff members.
  • Monitored customer service standards across the organization.
  • Fostered positive employee relationships through communication, training, and development coaching.

Extern

Banfield Pet Hospital
Madison, Tennessee
02.2024 - 04.2024
  • Completed assigned tasks in a timely manner according to established deadlines.
  • Provided support to existing externs in areas such as troubleshooting technical issues or answering questions about policies and procedures.
  • Listened carefully to physicians and nurses to ascertain appropriate treatment for different diseases and conditions.
  • Learned how to properly operate different medical devices under professional's instruction.
  • Cultivated effective communication and active listening skills by interacting with various types of personalities in both positive and negative situations.
  • Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area.
  • Identified needs of customers promptly and efficiently.

Education

Bachelor of Science - Veterinary Technology

Austin Peay State University
Clarksville, TN
05-2025

Associate of Science - General Studies

Volunteer State Community College
Gallatin, TN
05-2019

Skills

  • Performance Tracking and Evaluation
  • Scheduling and Coordinating
  • Sales Reporting
  • Staff Supervision
  • Customer Service Management
  • Team Leadership
  • Conflict Resolution
  • Verbal and Written Communication
  • Training Assistance
  • Technical Proficiency
  • POS System Operations

Affiliations

  • Enjoys Baking
  • Reading
  • Drawing
  • Exploring

Accomplishments

  • Fall 2023 Dean's List
  • Nomination into the National Society of Leadership and Success 2024

References

References available upon request.

Timeline

Extern

Banfield Pet Hospital
02.2024 - 04.2024

Team Leader Manager

TopGolf
08.2017 - Current

Bachelor of Science - Veterinary Technology

Austin Peay State University

Associate of Science - General Studies

Volunteer State Community College

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Mia Mason