Mia Montes
Lake Elsinore,CA
Summary
Dedicated and compassionate professional with several years of experience managing a fast-paced café, leading teams, delivering exceptional customer service, and maintaining high standards of safety and organization. Skilled in communication, problem-solving, multitasking, and handling stressful situations with professionalism and empathy.
Overview
8
8
years of professional experience
Work History
Manager
Java Hut
Lake Elsinore, CA
04.2020 - Current
- Supervised daily operations, ensuring efficient workflow and high customer satisfaction.
- Managed inventory levels, optimizing stock to reduce waste and improve cost efficiency.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Managed social media accounts, driving brand awareness and increasing online presence.
Beauty Advisor
Ulta
Lake Elsinore, CA
04.2018 - 05.2020
- Educated clients on skincare routines and makeup application techniques for improved results.
- Developed promotional displays to increase product visibility and drive sales during peak seasons.
- Analyzed customer preferences to recommend tailored products, resulting in enhanced shopping experiences.
- Processed customer transactions efficiently, ensuring accurate handling of cash and card payments.
Education
High School Diploma -
Lakeside High School
Lake Elsinore, CA05.2017
Skills
Teamwork and collaboration
Customer service
Flexible and adaptable
Multitasking
Dependable and responsible
Timeline
Manager
Java Hut
04.2020 - Current
Beauty Advisor
Ulta
04.2018 - 05.2020
High School Diploma -
Lakeside High School