Mia Morales
Miami,Fl
Summary
Dedicated worker with excellent experience in multiple industry’s. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Massage Envy
33193
08.2023 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Server
Duffys
04.2022 - 04.2024
- As a server you need to greet guests in a timely manner, memorize allergen information and well as specials on the menu, and accurately take orders
- Have excellent menu knowledge to advise customers and upsell menu items when possible
- Ensure section is clean and tidy at all times
- This job taught me to work in a fast-paced environment and adapt under pressure.
Hostess
Crab du jour
01.2022 - 04.2022
- Welcome guests in a warm and friendly manner, monitor restaurant activity to determine seating and dining flow
- Respond to guest inquiries and requests in a timely friendly and efficient manner
- I worked here to acquire enough restaurant experience to become a server.
Cashier
Fuddruckers
11.2020 - 01.2022
- Job entitled receiving payments by cash, credit cards, vouchers, or automatic debits
- Issuing refunds or change due to customers
- Started in the creamery department, was quickly promoted to head cashier and learned all positions in the establishment.
Education
Currently enrolled - Business
Miami Dade College
High School Diploma -
Felix Varela Senior High School
05.2022
Skills
- Fast learner
- Great customer service
- Works well in teams
- Bilingual
- Adapts well under pressure
- Problem-solving
- Organized and focused
Timeline
Front Desk Receptionist
Massage Envy
08.2023 - 07.2024
Server
Duffys
04.2022 - 04.2024
Hostess
Crab du jour
01.2022 - 04.2022
Cashier
Fuddruckers
11.2020 - 01.2022
Currently enrolled - Business
Miami Dade College
High School Diploma -
Felix Varela Senior High School