Mia Ngai
New York,NY
Summary
Experienced talent management specialist with expertise in leading talent evaluation cycles, promotion processes, and monthly business reviews for senior leadership. Prior experience as a field human resources business partner, supporting leader development, employee engagement, performance management, and talent strategy in high employee risk environments.
Overview
5
5
years of professional experience
Work History
Talent Management Specialist
Amazon
New York, NY
08.2022 - Current
- Owned and executed North America Customer Fulfillment (NACF) talent strategy, driving alignment on talent cycle timelines, deliverables, and promotion processes for L7-L8 leaders.
- Led monthly organization health reviews, synthesizing data into executive level documents with insights and actionable recommendations.
- Designed and delivered training content for North America Operations managers to prepare for talent cycles, translating processes into clear guidance, best practices, and expectations.
- Developed and facilitated content on performance management to support manager effectiveness and consistency across the organization.
- Collaborated cross functionally with teams to streamline talent processes, enhance stakeholder alignment, and advance continuous improvement mechanisms.
HR Business Partner II
Amazon
NY
12.2021 - 08.2022
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues. While also collaborating with Employee Relations Teams on high risk campaigns.
- Streamlined Career Development Events throughout the Northeast Region to provide employees with tools and resources that support growth and development.
- Led comprehensive People Skills training programs for Operations, Safety, and Learning Teams.
HR Business Partner I
Amazon
New York
07.2021 - 12.2021
- Instituted continuous engagement plans to create inclusivity and staff wellness in the workplace.
- Promoted and enabled necessary changes to align operations with strategic plans as communications owner.
- Integrated talent management to include analysis of gaps, retention and career growth during Talent and Culture Reviews.
- Launched LDJ5 and MDT5 Sort Centers.
Education
Bachelor of Science - Communications And Human Development
University At Albany
Albany, New YorkSkills
- Subject matter expertise in talent management processes and programs
- Experience in field People Experience & Technology (PXT) roles
- Strong ability to analyze metrics, generate reports, and provide data-driven insights
- Process improvement and automation skills
Timeline
Talent Management Specialist
Amazon
08.2022 - Current
HR Business Partner II
Amazon
12.2021 - 08.2022
HR Business Partner I
Amazon
07.2021 - 12.2021
Bachelor of Science - Communications And Human Development
University At Albany