Mia Nunez
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
United Auto Credit
06.2024 - 03.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Online Grocery Associate
Walmart
08.2021 - 04.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Education
High School Diploma -
Haltom High School
Haltom City, TX01-2021
Skills
- Customer service
- Attentive listening
- Call center experience
- Payment processing
- Analytical reasoning
- Data entry
Timeline
Customer Service Representative
United Auto Credit
06.2024 - 03.2025
Online Grocery Associate
Walmart
08.2021 - 04.2024
High School Diploma -
Haltom High School
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