Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mia Ortiz

Orlando,FL

Summary

Resolution-minded Team Lead with 3 years of experience solving complex product defects, refunds and stock deficiencies. Team-oriented supervisor motivating employees to take ownership of respective roles. Service-desk specialist handling large volumes of guests with professionalism and enthusiasm.

Overview

2
2
years of professional experience

Work History

Team Lead

Crocs
Orlando , Florida
04.2021 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.

Sales Associate

Tilly's World Of Jeans And Tops
Orlando , Florida
02.2020 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Freedom High School
Orlando, FL
05.2021

Skills

  • Microsoft Windows
  • Microsoft Outlook
  • Google Drive
  • Customer Service
  • Adobe Systems Adobe Photoshop
  • Hiring and Onboarding

Languages

Spanish
Native or Bilingual

Timeline

Team Lead

Crocs
04.2021 - Current

Sales Associate

Tilly's World Of Jeans And Tops
02.2020 - 05.2021

Freedom High School

Similar Profiles

CREATE PROFILE
Mia Ortiz