Mia Ortiz
Canyon Country
Summary
Detail-oriented professional with strong communication skills and a commitment to quality customer care. Experienced in managing multiple tasks in fast-paced environments while maintaining a focus on empathy and problem-solving.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative Intern
Shield HealthCare
Valencia, CA
06.2025 - 08.2025
- Managed multiple tasks simultaneously while maintaining focus on quality customer care.
- Executed processing and data entry of future orders for regional centers while ensuring accuracy in billing inquiries.
- Assisted in keying authorization requests and performed additional responsibilities involving MS Excel and Core 2.
Teacher’s Assistant
New World Dance Academy
Santa Clarita, CA
01.2019 - 07.2025
- Facilitated student engagement through interactive activities and personalized support.
- Supported lead instructor in curriculum delivery and classroom management.
- Delivered instructional support during teacher absences.
- Coordinated communication between parents and faculty regarding students.
Babysitter
Stephanie Navarro
Santa Clarita, CA
2021 - 2025
- Facilitated engaging activities and curated movie selections to foster a fun environment and strengthen bonds with young children.
- Supervised children's activities to ensure safety and engagement during playtime.
- Managed conflict resolution among siblings, encouraging positive communication skills.
- Communicated effectively with parents regarding child behavior and daily activities.
HR Intern
Shield HealthCare
Valencia, CA
06.2024 - 08.2024
- Answered phone and performed clerical duties to assist human resources department.
- Developed strong written and verbal communication skills.
- Managed confidential employee files, printed and organized senior managements agendas for monthly meeting reports.
- Created and updated spreadsheets and other tasks that involved the use of MS Excel and AS400.
- Coordinated and constructed travel itineraries for sales representatives.
- Assisted in requesting itemized statements.
Education
Bachelor of Science - Psychology
University of California, Santa Barbara
Santa Barbara, CA06-2029
Skills
- Patience and empathy
- Problem-solving
- Conflict resolution
- Time management
- Strong work ethic
Timeline
Customer Service Representative Intern
Shield HealthCare
06.2025 - 08.2025
HR Intern
Shield HealthCare
06.2024 - 08.2024
Teacher’s Assistant
New World Dance Academy
01.2019 - 07.2025
Babysitter
Stephanie Navarro
2021 - 2025
Bachelor of Science - Psychology
University of California, Santa Barbara