Mia Paredes
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Specialist/Business Office Associate
DeCo Management Services/Stress Free RVs
Houston, TX
08.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Responded to inquiries from callers seeking information.
- Engaged with customers to build business relationships.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Server/Restaurant Hostess
Lotus Seafood
Houston, TX
10.2021 - 07.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Milby High School
Houston, TX06.2022
Skills
- Customer service excellence
- Team Collaboration
- Time Management
- Task Prioritization
- Support Services
- Friendly and Patient
- Adaptability and Flexibility
- Attention to Detail
- Effective Communication
- Multitasking
- Supply Management
- Call Management
- Customer Response
- Technical Troubleshooting
- Fast Learner
Certification
- Texas Alcohol Beverage Commission License - TABC
Timeline
Customer Support Specialist/Business Office Associate
DeCo Management Services/Stress Free RVs
08.2022 - Current
Server/Restaurant Hostess
Lotus Seafood
10.2021 - 07.2022
High School Diploma -
Milby High School