Mia Pedigo
Brooklyn,NY
Summary
Driven by a results-focused approach, I excelled at Furry Vacations, mastering customer service and problem-solving skills. I significantly enhanced pet and client satisfaction through creative thinking and effective organization. My experience spans from secretarial duties to hands-on animal care, showcasing my ability to thrive in diverse roles and collaborate with teams for optimal outcomes.
Overview
5
5
years of professional experience
Work History
Furry Vacations
Secretary
06.2019 - 11.2021
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily updates to customers about their pets.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Worked effectively in fast-paced environments.
Furry Vacations
Kennel Assistant
05.2019 - 11.2021
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Maintained detailed records of each animal's care, including feeding schedules, exercise routines, and any special requirements.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
- Provided dogs with exercise and fresh air to promote dog health.
GEM Mentorship
Volunteering
09.2022 - 06.2023
- Coordinated with other mentors in developing best practices for enhancing the overall effectiveness of the high school mentorship program.
- Enhanced student motivation by incorporating real-life scenarios and relatable examples in mentoring sessions.
- Organized group activities and workshops to promote teamwork, communication skills, and problem-solving abilities among students.
Buff Tutor
Flyer Distributer
01.2024 - 02.2024
- Enhanced brand visibility through distributing flyers to key locations in targeted areas.
- Demonstrated strong communication skills when interacting with customers during the promotion of products or services via flyer distribution.
- Managed time effectively to complete assigned routes within given deadlines consistently.
Education
Speech Language Hearing Science Disorders
Currently An Undergraduate in College
05.2027
High School Diploma -
Oceanside High School
Oceanside, NY06.2023
Skills
- Problem-solving skills
- Creative Thinking
- Collaboration and Teamwork
- Eager to expand knowledge
- Customer Service
- Organization
Timeline
Buff Tutor
Flyer Distributer
01.2024 - 02.2024
GEM Mentorship
Volunteering
09.2022 - 06.2023
Furry Vacations
Secretary
06.2019 - 11.2021
Furry Vacations
Kennel Assistant
05.2019 - 11.2021
Speech Language Hearing Science Disorders
Currently An Undergraduate in College
High School Diploma -
Oceanside High School